T. S.
5 stars for the staff, 1 star for the portals
5 Stars for the staff. The gentleman I worked with was truly exceptional and did a great job steering me through the process so. In terms of staff & service, this organization is top notch. Had it not been for him, I would never have continued. Why? 1 Star for the portals: They have a truly byzantine portal you have to go through that appears to have been designed by a meth-addled raccoon with attention deficit disorder. After you get through that there is another "plane of hell" in the form of, in my case, Minnesota Life's insurance portal which was clearly designed by the same raccoon.
Response from Pilot Insurance CenterJul 1, 2026
Thank you for the feedback. We appreciate your business. We hear you on the required forms of the life underwriters. We strive to make if as painless as possible. Unfortunately, there are even extra forms for pilots.