Jackie
Awful Communication
These guys have repeatedly dropped the ball. This process has taken literal months, and I'm still no where near completing the process. We have been so prompt with replies and providing all details they ask for, and then we hear nothing for weeks. When we follow up, they claim to not have gotten our answers, even though they respond to the emails with the answers. It's been a complete disaster. If you haven't started the process, I'd suggest trying elsewhere first.
Response from Pilot Insurance CenterJan 20, 2025
It is never pleasant to hear that a potential client has experienced less than excellent service from our staff. However, we appreciate you taking the time to let us know so we can make it right. Our Agency Manager is on it and will be reaching out to you with solutions. Excellent Customer service remains our top priority at Pilot Insurance Center. Upon further investigation we determined we were not receiving your emails due to a technical issue with your email SPF record. Our Agency Manager Brianna has provided you with information about best email practices to ensure your email will be properly delivered. Brianna has followed up with you by phone and your policy was issued the next day as quoted with full aviation coverage.