PiccalioReviews of piccalio.com

Very frustrating experience Ordered two chairs and a table in May. Table arrived with a significant crack all the way across the top (and was also missing the hardware needed for assembly). I reported this via Piccalio's online help account, with photos and all other details they requested. On 19 May their response indicated a replacement would be shipped within the next 7-10 business days. It is now 11 June and I have received no replacement table and no shipping information, and no actual update (I have received automated responses with no real information). I can understand if stock is low that it might take a long time for a replacement to arrive. But without any real follow up about timelines or shipping confirmations I am left wondering if I've been scammed. This is a very expensive disappointment.

***UPDATED: We received a replacement in a timely manner after I wrote this review. All the pieces fit together as they should and we are so happy! Better customer service than the first response I received when I reached out previously.*** ORIGINAL: We were very excited to have this gifted as it seemed like a great and safe way for my kiddo to help or watch while cooking in the kitchen. Unfortunately, it is made very poorly and the holes for the screws are WAY too big so they don't hold at all. I have never had a product that had screws just fall out because the designated holes were too big. Great design but extremely poor execution. I did reach out to the company for a claim and they replied back with a response saying we would have to pay 20-25% of the product in order to return it. Didn't really like that either since I didn't want the gift giver to know it had a lot of issues and also didn't want them to lose 20-25% (appx $50 bucks) on a product that was crappy when it was shipped. They have great reviews on their site and that is why it was purchased but the one I got isn't safe or usable unless you take the time to fill the holes and work to make it safe yourself.

I placed an order with Piccalio over a week ago. Our order was sent to the wrong address. We have proof because the carrier sent a photo of it. The door and awning is different. We have no idea where it was delivered. Piccalio has hardly answered us, only assured us that the product was delivered. We are in limbo wondering whether we have a gift for our nephew for Christmas! This is the worst customer service experience I’ve ever had. No refund. Nothing! My suggestion: improve your customer service and ditch your mail carrier.

I sent a cancellation request within seconds of placing the order since the shipping address was incorrect (their website UI is horrible with no order review page). I immediately sent an email to the support email since there is no live chat/business phone number to call. A day later I’ve got the email that they shipped my order despite my cancellation. I checked the shipping number they included and it was NOT yet shipped, only the request was created. I sent the screenshots and ask them to cancel but they falsely replied that they already shipped it. Apparently, my cancellation within seconds of placing the order and even screenshots a day later that it’s not yet shipped did not matter. I have lost money, would not receive the product and I have got a very scammy feeling about his business operates. DO NOT DO BUSINESS with them!

I have wanted the Foldable Helper Tower by Piccalio for almost 2 years after we used another helper tower with our first baby and hated it. I told my husband for our next child the Piccalio Foldable Helper Tower was a must have and SO happy with it! We started using it at 12 months old and it’s been a life changer for us in the kitchen. Timeless design and amazing wood. Love Love Love!!!

Awesome products and amazing company. Just bought one their Play Mats which is really high quality, soft, making one of the best purchases you can make to a baby. The customer service was so quick to respond to my questions. Recommended Piccalio to my mom group. We are big fans!

We were searching for a tower for our toddler for a while, but didn’t love how clunky a lot of our options were. We were sold when we saw that this one folds up and can be tucked in the corner. It was easy to assemble, too. Highly recommend. Additionally Piccalio’s customer service were quick to answer our questions. They stand behind their policies which most companies don’t do these days.

ABSOLUTELY SUPERB and I am so impressed with the quality and design! My son loved it so much I had to order one for my other child because they don’t want to give it up! Thank you so much!!