PiccalioReviews of piccalio.com

Piccalio folding learning tower is an insane safety hazard!!! Do not buy the Piccalio folding helper tower..I cannot believe that this product ever made it to market.

I purchase the chopper and cutting board. Both warped within days and the replacements did the same thing. I left a thorough review and noticed that when I went on their site you couldn’t see my review even when you searched. They screen and only allow good reviews. Seems illegal and shady.

If I could give this company no stars I would. I bought my son one of their tables for his birthday in September 2025. I’ve been trying to get in contact with this company for months through email. I’ve given all my information, pictures, order number and I’ve received no word. The table started to crack and raise with large Lines across the table. I bought it for my son so he can draw and color and the table is unusable. It’s extremely frustrating to buy my child a table for his birthday, that was over $150 and he can’t even use it. I would appreciate if someone would get back to me.

Super unsafe. After a couple months of use the screws started coming out. Literally falling out. My toddler would have fallen out if I hadn’t caught her. I emailed customer service, sent requested pictures twice, just to get denied replacement parts. It took 16 emails and I was well within warranty. Especially for this price point I expect something to last for more than three months and not be super dangerous to children.

I ordered the toddler tower, toy cabinet, table, and chair products. Initially I was excited to have this furniture in our home. This is well over $1k I invested in their company. The chair was missing plus two screws for the table. I emailed them immediately about the issue, with proof of delivery, showing the missing items. Customer service confirmed the missing items, promising they would send the missing items 7-10 business days. I tried following up with the company, but no one responds to their customer service email. There is no phone number to contact them. This is not how you do business as a company. What a shame.

Wish it could be negative stars! This company is terrible. They cancelled my order and won’t refund me or answer me about it. I got one answer back that is a bold face lie, I have receipts to prove it but they don’t care. I ordered my piece in the beginning of December and ever since then I’ve got lie after lie and now they won’t refund my money AND won’t answer me. Seriously, I was so excited for this and now I’m pulling my hair out trying to get an answer and my money back. Look somewhere else! Anywhere else is better.

Terrible customer service experience. I placed my order in line with Piccalio’s “order by 12/17 to receive by Christmas” banner, only for the package to be lost in transit and ultimately canceled on 1/2. I was emailing back and forth with their customer service team starting before Christmas and was repeatedly told to wait 24–48 business hours, despite them knowing this was a Christmas gift. After weeks of delays, the only resolution provided was a refund because the item was suddenly out of stock. The lack of urgency, communication, and accountability was extremely frustrating. A lot of time was wasted emailing customer service and scrambling to find an alternative gift. While I do like the products I’ve purchased from Piccalio in the past, this experience completely changed my opinion of their customer service. I wouldn’t recommend ordering if timing matters.

The item never arrived. Looked great online and was excited to see product. I received a notification that the product had been shipped and delivered, but it never arrived (there was no proof of delivery). I emailed the team at Piccalio, they responded quickly, but seemed completely disinterested in ensuring that I received the product.