KSP
PhotoStatuettes crates great products
PhotoStatuettes crates great products, and I love how the finished products look. The trouble is that they are not thorough in checking the options I selected when placing the order, and I have yet to get an order that doesn't have something done wrong - either with the wrong color base used, the wrong item made, etc. I often need these in a time-sensitive manner, and to get an incomplete order costs me time and money, and it makes me look bad to my clients as their orders are delayed as a result. Getting a replacement takes a long time as there seems to be no sense of urgency to right the error immediately. There is also no consideration for my time lost in having to have these items redone nor a refund offered for having paid for expedited shipping / processing and not getting the correct item in the time frame promised.
Response from PhotoStatuettesJun 24, 2019
Thank you for taking the time to leave a review, we value customer feedback. Thank you also for the compliment on our product quality, we strive to create the highest quality products. We do also strive to give the best customer service possible. We are sorry that we have made a few mistakes on some of your orders, we will focus on improving that in the future. We have been growing rapidly and have experienced some growing pains as a result, but we are expanding to address that. As always, if there is ever an issue, we strive to correct any mistakes we may make, free of charge. Please do not hesitate to call or email us anytime that you have an issue. Best Regards, PhotoStatuettes Team