Wendy K.
Great app AND customer service!
I’m leaving my original review below for context, but please read the more important update at the bottom! Photomyne is a highly recommended app. Photomyne got two stars because of their shenanigans! The app is great, and I would have renewed my already expensive subscription when I got their half price for two years offer. Let’s do the math. Annual subscription (what I paid anyway) was $19.99. They offered two years at 50% off to renew instead of canceling. Hmmmm that should be …. Ummmmm $19.99 for two years !! Right?? Yeah, no! I clicked on the button and the renewal price was $59.99 - thirty dollars per year when I was paying $19.99! Who wouldn’t notice that blunder. Like I said. Really great app, but I don’t like bait and switch tactics. UPDATE ; After several back and forth emails to a very kind and respectful customer service representative, (I have been a happy Photomyne subscriber for so long) I had no idea the subscription cost was now three times higher than what it started when the app was new. Since I have used the app for several years and love it, I certainly renewed. I have copied most of my old photos, it’s a lengthy process and I still have more to do. But the importance of getting all of those paper memories to the cloud was never more realized than when my Brother in Law’s house and all of their memories burned to the ground in a horrific house fire. Thanks to Photomyne, I’ll have my memories with me and recoverable and quickly shareable forever. Thanks to a great customer service representative, I understand now that there were no shenanigans just increased costs for ongoing great service.
Response from photomyne.comSep 12, 2026
Wendy, thank you for sharing this. We’re glad you’ve enjoyed the app, and we’re truly sorry the renewal offer left you feeling misled. We completely understand your frustration. Please email [email protected] and mention this review so our team can look into the offer you received and help clarify what happened.


