John H.
Zero stars
Zero stars. Lost customers trying to use this. Canceled the service and STILL got billed. Do not trust this company.

Phone.com helps small businesses stay connected to their customers, wherever work takes them. We provide business phone service designed for owners and teams who need to answer calls, follow up on messages, and make it easy for customers to reach the right person.With Phone.com, businesses can choose a local, toll-free, or custom number and use it across mobile devices, computers, and compatible desk phones. Calling, business text messaging, voicemail, video meetings, and flexible call routing help teams manage conversations throughout the day. Businesses can set greetings and schedules, forward calls, and direct callers to the person or department best equipped to help.Every business handles calls differently, so Phone.com offers options that fit different ways of working. Our mobile apps let team members use their business number while they are away from their desks. ProSIM adds a business line to a compatible mobile phone using the cellular network and native dialer. For businesses that need help answering incoming calls, Live Answer-Connect provides professional human receptionists, while AI Receptionist can answer common questions, route callers, and schedule appointments.Having served more than 50,000 small businesses, we understand that choosing a phone system involves more than comparing features. Setup, flexibility, and access to support matter, too. Our goal is to give businesses practical communication tools that are easy to use and can adapt as their needs change.Whether you work independently, manage a growing team, or spend most of your day with customers, Phone.com helps you keep business conversations moving. Learn more and explore your options at Phone.com.
Phone.com (phone.com) has 232 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Computers & Phones · Jersey City, New Jersey
Excellent

Computers & Phones · Saddle brook, New Jersey
Excellent

Computers & Phones · Cinnaminson, New Jersey
Excellent

Computers & Phones · Warren, New Jersey
Excellent
232 approved reviews, newest moderated first
John H.
Zero stars. Lost customers trying to use this. Canceled the service and STILL got billed. Do not trust this company.
George
Once you sign up you can't cancel. No cancel button. Their email support doesn't respond. I'm calling my credit card company to perform chargebacks now. Pain in the ass.
Shanel S.
They will give you the runaround when you try to cancel your service!
Simon C.
Useless, poor quality of calls (drop out every 2 seconds despite being on 650mbps - Fast internet). Called and waited for 20 minutes to try and cancel and just gave up, no answer just repeated hold. Submitted a support message and received an automated response saying they'll be back to me in 24 hours... let's see.
drjbc
If I could give them zero stars, I would. 25 minutes to answer the phone when there is a problem. These people are worthless.
Nuttapol N.
My experience suggest that you should avoid them. I register for their online fax service with 2 fax number and a year of payment. One day after that my account got suspended because of "fraudulent activity" (by doing almost nothing). I called customer service and their answer is the suspension will remain and will not disclose the reason. After sometime I call them again request for my refund, they said they will not issue any refund or offer any service. It's free money for them at this point.
Andrew F.
If you are based in the UK you have to pay $200 upfront before they will allow you to do business with them. Get one of the 2nd number phone provers on your App/play store instead.
Michael
called on a Tuesday to get help with a new phone setup. The rep could not solve the problem, so he put in a ticket. I never received any follow up, so I called and spoke with a new rep that Friday, Tyler. It was like pulling teeth to get Tyler to help me. Eventually, after 20 minutes of wasted time I decided to end the call and am now still waiting for someone from phone.com to help me.