PhoenixNAPReviews of phoenixnap.com

Stay away from this company. They are scammers. When you terminate your contract, they try to charge you far more than the amount you have already paid.

I had a Bare metal Server with a three year contract. Within about 9 months there was an outage on there side. Said it was something to do with a misconfiguration of a customers server. Outage lasted more than 10 hours. The next month we were down for a power issue on there side. The following year we were down for over nine hours. It was a switch issue. we cancel our service at the end of the contract. We are now with Summit HQ. We used to have a server with another company in Secaucus NJ. They have a 100% uptime SLA. When Hurricane Sandy came thought we never had even a blip. When you go to PhoenixNAP they no longer even list the SLA policy.

Terrible service, terrible support, they are rude, ill-mannered, and treat customers poorly. Their service is constantly down. Today one of my servers went down and they still haven't responded to the ticket after 2 hours. Last time, 4 of my servers went down for 16 hours due to a power outage and they didn't provide a solution.

We are a webhosting company that has some servers with them. They Nullrouted one of our webhosting servers without warning. Then they ask us to clean the server (without having access too the servers). They disregarded ALL servicel levels. And even worse - in the middle of the night when their support is not responsive. Do yourself a favor and stay away from them

This is a complete lie. tried to open WINDOWS TELNET, so I came to this web and found ourt that this way did not work. Try your best to avoid.

My server got terminated without a notice, they said "due to suspicions of possible fraudulent activity" but din't really explain what of "suspicions" and "possible fraudulent activity" they are talking to, i am running a game server which just migrated from Vultr to PhoenixNAP for less than a week, due this termination i am losing a important data that are stored on the server, license, database and many of them, it's make me losing a lot of money due their bad decision, i am not recommend this service for people who want to run a "Production".

Very disappointed for cancelling the order because of wrong address, Now I have to wait for 5-10 banking days to order again so stupid

PhoenixNap is uh... unique. Compare to the rest of Singapore Dedicated Hoster i bought, I can switch OS as I wish, here... "manual". Ask hoster to change OS, which take like almost 1-2 days to processed, and that time I wasted 2 Days unable to use hoster due to their faulty on their staff installation. Its a mess. Even SSD I had to set 100% of storage or else, you have 50% capped. After that I thought everything went like usual installation, but nope. Most of features I had to install (like Multicraft) is incrediblely frustrating for unknown reason. I have Zero Issue on other hoster. If this is Docker Dedicated Server, thats wierd. Connectivity sometimes from being "Fine" to unstable. Even though hoster performance is good tbf. What makes me putting 1 Star is after I cancelled paying server after sending support ticket, that means 1-2 Days before expired. You know what happen next? I being asked to pay "another" monthly charged for unused service, otherwise you get spammed either 2 days or 4 days. Screw that. I'm done.