Phoenix Energy One, LLCReviews of phoenixenergy.com

Response from Phoenix Energy One, LLCOct 27, 2025

Thank you for your interest in our corporate bond program. As a company, we welcome transparent conversations about our business and financials. According to our records, you are not a bondholder, have not attended any informational sessions, and have not engaged with any of our licensed representatives. We share this so readers understand your comments are not based on a direct interaction with our company or its representatives. Publicly available financial information shows that we continue to achieve positive net income and growing EBITDA. Further, Phoenix Energy is a full reporting company and as such makes all required filings with the SEC in accordance with applicable rules and regulations, including its quarterly financials on Form 10-Q. In addition, all filings for our registered bond offering and our recently completed preferred offering are filed and available on the SEC’s EDGAR. We are committed to long-term, transparent operations and encourage you to reach out to us by calling (303) 376-9778 if you have further questions.

Response from Phoenix Energy One, LLCSep 8, 2025

Thank you for your feedback. We reviewed our records and confirmed that while you attended our webinar, you are not a current investor with Phoenix Energy. It’s important to note this distinction so readers understand that your feedback reflects a brief experience and not actual involvement with our company as an investor. At Phoenix Energy, we take transparency and accuracy seriously. We encourage anyone with questions to reach out to us directly at [email protected] or 303.376.9778 for clear, accurate information. We value your interest and invite you to update your review once you have a more complete insight into how we operate.

Response from Phoenix Energy One, LLCApr 8, 2024

Hi Steve, thank you for taking the time to share your experience with us and the benefits it has provided you over the past two years. Your decision to trust our team is something we don't take lightly. We sincerely apologize for any inconvenience you've encountered with our customer service when dealing with multiple issues simultaneously. Your feedback is incredibly important to us, and we understand the importance of prompt and effective service. Rest assured, we are committed to resolving any concerns you have and ensuring that your experience with us remains hassle-free. Please feel free to reach out directly if you have any questions or concerns, we would be happy to assist. Thank you for being a valued part of our community!

Response from Phoenix Energy One, LLCSep 11, 2023

We appreciate your honest feedback and apologize for any confusion. Due to full subscription of our Regulation A offering, we have been on hold and working with the SEC for several months to expand and allow more investors in - unfortunately this has taken much longer than expected. You should've had someone on our team in contact with you regarding this, and we apologize for any less than stellar service you received. Someone on our team will be following up with you shortly, thanks for your patience!

Response from Phoenix Energy One, LLCSep 11, 2023

We sincerely appreciate you taking the time to leave us an honest review, and want to first of all apologize for not delivering the service you deserve. This unusual for our team and rest assured we are working internally to asses what communication missteps may have taken place where you weren't properly taken care of. We truly appreciate you, and you should be in contact from someone on our team soon to see how we can resolve things for you. Thanks for leaving us your thoughts, we hope to better serve you in the future.

Response from Phoenix Energy One, LLCJun 12, 2023

We sincerely apologize for any confusion Mark, during your investment process we maxed out our Regulation A offering - not something we thought would happen for a few more months. We have filed an amendment with the SEC to increase this offering intake and rest assured, you'll be at the top of the list once were all cleared back up. We appreciate your support and patience!

Response from Phoenix Energy One, LLCApr 10, 2023

Thank you for your comment, Benny. Within guidance of Trust Pilot’s policy - any review posted by an individual or entity that is either promoting another service, an inauthentic review, a competitor, or a fictitious experience is removed from the platform to ensure that the most accurate and organic content is reflected about the business. If you have any further questions our team is happy to assist at [email protected].