PhoenixautomotiveincReviews of phoenixautomotiveinc.com

"Full refund" is a lie. I purchased a touchscreen for my 2013 Explorer. The unit arrived in pristine condition, yet the left audio channel was blown out. It took over a month for it to arrive since it was shipped from China. It was explained by customer service that shipping would only take 2 weeks door to door so that was another lie. The reasoning was due to programming and configuration by the factory. However when the unit arrived it contained a CAN BUS decoder board for a Mustang although Phoenix claimed it was the right board for my Explorer. They ended up sending the correct CAN BUS board and only then did the unit power up. The car was unable to communicate with the screen because the software was not set correctly to work with my car. I thought it was programmed and configured by factory? More problems as well after tech support got it working. As mentioned in the beginning, the left channel of the unit was blown out. Android auto also didn't work correctly. It glitched constantly and made it impossible to use. The built in GPS never worked correctly which tech support blamed on my "poor antenna location" which was literally front center of the dash, can't get much better than that. When it came time to return the unit, Phoenix initially denied the return stating I didn't try hard enough to work with tech support although I spend upwards of 6 hours with them over 3 weeks to solve all these problems. After I pressed the issue, they finally allowed the return and paid for the return label. I sent the unit back, but they wouldn't refund the "Shipping Protection by Route" which was compulsory during the checkout process. They have since removed that from their checkout. Additionally, no where in their terms and conditions does it state that shipping protection is non refundable. When I originally consulted with Phoenix about the unit, customer service provided a checkout link for me to use so that I got the proper unit for my vehicle. This is why the shipping protection was added. I requested them to refund the protection but they argued saying "this is a 3rd party protection and we already sent them the money"... I'm sorry guys, but if the terms and conditions doesn't explain what is or is not refunded, everything gets refunded. It is not my problem that you already spent the money. One could easily argue that they setup a "3rd party company" which is their own just to collect on these type of shipping protection scams. Customer service was not helpful, tech support was very helpful when you could get them on the phone. Overall, my experience was terrible and I can only hope that they improve, but given the other post's around the internet, that won't happen and this review will get swept under the rug by them just like all the others.

Waited for extended period to be delivered, when it arrived it was broken. Sent it back and no refund

Orderd a week ago, getting always the same mails, no respons... nothing... Even worldline has blocken my Mastercard since I did the purchase of 700$, money is gone... no Mastercard anymore... Stay away from this company!!!! Pure scam and fraud

Their customer support is not based in the US so immediately red flag. Their customer service is horrible, they’ll do whatever it takes to get you off the phone as soon as possible even if it means lying. On three seperate occasions I’ve been told “we’ll give you a call back” no call back ever comes, my hazard lights don’t work and my cars audio is horrible no one seems to be able to fix it. I tried making an appointment and guess what no one called me again I called back the next morning very frustrated because I don’t have all day to wait I have work for christ sake, the person I talked to said the appointment was never made and that the next available appointment is at 11:40 which doesn’t work for me becuase I have work apparently that was the only appointment for the whole day so now I have to wait till tomorrow and my speakers aren’t even working. Please do not buy from these people it’s not worth them being cheaper you get what you pay for.

Just horrible, they sent wrong harness initially, and took two additional time to get to have to exchange the whole radio, and then they want a 80% deposit, meanwhile they have had my money for 2 months on the initial stereo and still haven't delivered a radio that fully functions. My install costs are through the roof cause of their mistakes too. Yes they had my VIN and dash picture.

I bought a unit for my 2020 ram 3500 and it is the biggest piece of garbage. The first three months I spent troubleshooting software issues with customer service (which is horrible) and after my one year warranty expired the unit completely failed and doesn't work. I threw $700 in the trash. Stay away from this company.

POOR POOR POOR POOR!!!!!! I couldn’t be more disappointed with the LACK of HONESTY of this company. Purchase a screen for $646.00 paid a professional technician $230.00 to install the unit. The unit was defective. The unit had to be uninstalled and sent back for a replacement. Received the new unit, paid another $100 for the technician to install the unit. The new unit worked for few months then it stop working it went BAD. I called and spoke with a rep and the same rep said it was a software defect, not to worry... Send the unit back we will refund the entire amount $646.00” Paid another $100 for the technician to uninstall the DAM THING so I can send it back… “One week goes by I called asking about my refund the rep said you will se a full refund in another few days. Another 2 weeks go by, guess what. I received less than 1/2 of what I paid for it. They state the charge back is for restocking fee. “ARE YOU KIDDING ME!!!! DISCUSSING TO SAY THE LIST!!!! pure dishonesty on your end! Why should I pay for restock fee when the item was defective to bogging with!!! I shouldn’t have to pay for restock fee whatsoever. You sold me a defective product. I have filed a complaint against your company with the consumers report. I hope to God they get in touch with you and stop you from robbing other customers like me in the future. What you are doing is illegal. I will make sure to leave your company a bad review on every single platform and site possible warning others BAD you’re as a company . You guys are a disgrace.

Took them 2 months too ship my 800$ radio… When it got here spent 2 days with their tech support and the radio still isn’t working