PhoenixautomotiveincReviews of phoenixautomotiveinc.com

Have been waiting for our unit over a month now. Specifically since November 16, 2025 Each time we call it's the same thing, they're waiting on parts for it. Then they will say it's almost done, we will be shipping it out in 2-3 days. Called again after not getting confirmation and it needed a different part they're waiting on and it will be another week or two. For over a month these are the responses we have gotten. They have offered no accomodations for how late the unit is or for the headache this has caused. We paid 700 dollars for the radio and another 68 dollars for expedited shipping. We're tired of calling every week to see if it's done and being shipped. They can't tell me what parts they're even missing for it to be done. Would not recommend this company to anyone.

★☆☆☆☆ I ordered a unit for my 2014 gx460. It was an open box unit so I expected there to be scratches. After installing it I discovered one of the buttons didn't work, so I retruned it. They deducted $75 off my refund because they said there were scratches on the unit and the only way they would return my $75 was if I has proof that those scratches were thet originally. Why would I take pictures of scratches when I purchased the unit knowing it was an open box and I expected it to have scratches? What I didn't expect was for the unit to be defective and for me not to receive a FULL refund. Once again, the item was defective. Of course no one cared what I had to say.

Sent the wrong parts. Missing and wrong cables sent now they have delayed for months to send the correct cables. Cheap Chinese junk.

Sent an email to make sure of everything before I spent the exorbitant amount of money on their radio. Was told yes etc etc. ordered the radio. Did not come with what I needed to finish and do the install. After numerous emails back and forth they are absolutely no help and clueless as can be it seems. I would not order from them again and will not send anyone to em. I Should have spent that money on a better radio.

He just kept telling me everything was good with the sound on the factory Mic. Then told me to install the aftermarket mic sent with the device. Installed he said sounds good. Rushed me off the phone after about 8 min. Called my son and tried the scratch mic method the Tech told me to try and turns out the only mic that was working was the built in mic. I switched between mics in car setting and even then the only mic that worked was the built in mic. Not even the aftermarket mic sent with the device plugged into the device was working. I was completely disappointed with the Tech who again just kept pushing to get me off the phone. If the device is defective I would expect an answer and maybe try another device. But at this point I have had so many issues with the device and Tech support I would rather return the device for a refund. I spent 2 years working on the perfect upgrade and made this purchase. Seems to be a Hugh mistake.

2019 Tacoma NO CARPLAY but advertised as having carplay. my unit had multiple problems and was professionally installed. My installer had 3 calls with support that required appointments be set. System still was not working. Bluetooth didn't work, usb didn't work. unit would not stay in dash. a/c buttons only worked when they felt like it. 6 days with out my vehicle trying to get the unit working and ultimately had the OEM reinstalled. My cost for labor was $530 and to ship the unit back was another $120 because Phoenix wont pay my shipping for return and want the unit back to decide if they will reimburse me once item is received. ARE YOU KIDDING ME?!!! I will update again when I get my refund. Cheap product. Terrible service. 6/14/25 update Unit was returned to Phoenix and they received on 6/3/25. I finally received a refund after 10 days. They did not refund my return shipping and charged me a $25 restock fee. Total ripoff.

I tried to buy a unit from this company and I get endless emails asking me to submit information about my vehicle, I've given them my VIN a picture of my dash, all of the information they have asked for several times. I paid more money for expedited shipping and it's been several days and they still haven't shipped yet I just want my money back at this point.

Awful Customer Service and sells nonfunctioning products !!! I was sold a faulty radio , paid to get installed, paid to get it uninstalled and reached out to return the unit and get a money back . To date I have recieved nothing but a run around no refund !!! I WILL NEVER EVER RECCOMEND SOMEONE BUY A PRODUCT FROM THIS COMPANY !!!!