PhoenixautomotiveincReviews of phoenixautomotiveinc.com

Your technician Ellah was very patient and helpful to get us through the installation

I want to commend Anne for her exceptional customer service in helping me resolve my AC issue. Her professionalism, knowledge, and dedication were outstanding. Thanks to her, my problem was quickly solved. Anne is a valuable asset to your team, and I highly recommend her assistance to others. Thank you, Anne, for the excellent service!

Amazing customer service. I had an issue with my install where some features didn't work. It was super easy to schedule a time for technical support to call me to help. They did a video call using my phone. I showed them the back of my device. Turns out I didn't plug one of the wires in. Jin walked me through it and it fixed all my issues. Took only 10 minutes to fix with 5 of those minutes being me unbolting the touchscreen.

I had a AC issue involving my Telsa radio unit for my 2010 Cadillac Escalade ESV. I contacted the Phoenix automotive customer service. They were very courteous and knowledgeable and handling the issue. Thank You for the excellent service.

She was awesome. Help me when I thought it was over. Thank you. Love you lots.

The service was wonderful. Took care of my problem and I had a very good experience.

Jes took care of me! Very understanding and helped me with all the issues I was having. Thank you jes for taking the time and being patient with me! You have made my experience with Phoenix much better!

Jes was my tech, Customer service has been really good on my end. Sent emails, Facebook messenger, and even called and got quick replies. I was having an issue with SRS airbag, AC not working, and my reverse camera not displaying on screen. I set an appointment for a call with video ( google meet) and the tech was patient( that damn harness and all the wires) and he walked me through installation the proper way( a few connectors on a installation photo weren’t correct but he got me situated). Head unit is pretty solid, my music sounds a lot better, ac controls are quick responsive. Big thing for me is over hotspot I was able to download apps with no issue and video playback is pretty good. I did forget to ask about CarPlay and setting it up, I will be setting another appointment to learn the few other things on about this headunit. I ended up getting there 8GB Ram+128GB unit for my 2011 LS460 with premium sound package, parking assist, oem nav screen.