PhoenixautomotiveincReviews of phoenixautomotiveinc.com

They are scammers.... it's been 2 weeks since I ordered. No clue when they will ship.

Order a radio a week ago and started getting emails asking for pictures and what features I have. Then after emailing back and forth tonight ( which they only seem to respond at night...I'm guessing there in China) ask me if I want to upgrade for an additional $147....no I haven't even received any information about the first one I order for $450. Had to cancel my order... Well see how long to get my money back

The CS rep argued with me for 2 days insisting that the pictures I provided were not actually of my car. Demanded that I explain why the background was white. As if that is somehow relevant to confirming fitment of the head unit.

was hung up on by a supervisor named Ralph when asked about the process of compatability testing. He had no knowledge of the process. He then hung up on me. I called back to file a complaint with the customer service representative and she hung up on me before I could speak to a supervisor other than Ralph and now my phone number has been blocked by the company so I can't contact anyone at phoenix automotive. I have filed 2 complaints thus far and will continue to do so because as a paying customer with questions this should never happen.

Would give no stars if I could. My company tried ordering a radio and a customer of ours waited and waited.. radio never showed up. My husband warned me this company is a joke and terrible to deal with and I still gave them a chance. Waiting for a refund but we will see if that ever happens. They need to improve in all areas. Def do not know how to run a company. I see From most reviews I’m not the only person who thinks this company is worthless.

Has been 3 months now since inplaved ny order and still havent got my radio. Everytime i call, no one answers.

Ordered a screen and it will not hold the date or time. We have been working with tech support for over two months without a resolution. They told me I can pay a 25% restocking fee and and the difference in cost to upgrade to the newest unit because they don't make mine anymore and I have only had it since the end of December. I have also tried to file an insurance claim through Clyde who I purchased the extended warranty through and they won't touch it because it is still under the one year factory warranty.

I did not purchase a unit nordDo I own one. I tried to call in and ask about a used unit that I found locally that has a decent price (I see why now after seeing so many bad reviews) to see if it would work for my application. I was gonna ask if I could pay for a firmware update or some kind of remote assistance to help make it work. The girl had a very heavy accent that answered the phone and was getting unpleasant with me because I couldn't understand her. She ultimately told me they couldn't help me with my questions without a order number. I asked how do I find it or would a serial number work....she said the order number is emailed to the original purchaser, no other way to get it, and no.... a serial number wont do crap. These people can go pound mud!