Ka-sing N.
The watch took over 3 weeks to arrive
The watch took over 3 weeks to arrive. It was shipped to a wrong address. Fedex would not change the address unless authorized by Phigora. The first person I spoke to at Phigora was rude and condescending. Finally a manager came on the the line and understood the issue. Buying this watch was a nightmare. I will never make another purchase with Phigora and Chrono 24.
Response from PhigoraApr 29, 2022
Sorry that you didn't have a good experience. Your watch was shipped to the address you provided to Chrono24. When you contacted us about an address change we advised you that you needed contact Chrono24. Chrono24 policy requires all address changes to be done through them since they process the payment. Our intention was not be rude, we simply indicated what had to be done to proceed with an address change with Chrono24. Once we received the new address request we contacted Fedex nearly daily to expedite this. The process took a while since the package needed to pass customs. We did everything in our power to accommodate your request.