Pharmacy AsdaReviews of pharmacy.asda.com

Allowing online bookings for flu jabs when they don't have any in stock. I wasted a whole morning in the pouring rain and was left cold & wet which ironically has now started to make me feel unwell.

Booked a flu jab on 16th November for 16th December. They cancelled it on 11th December. The email they sent was really chummy, including comments like “Don’t worry, we’ve taken care of everything” and, if I didn’t want to cancel (which of course I didn’t), “that’s not a problem, although you probably need to rebook it”. No apology or explanation. Worst customer service I can possibly imagine.

Booked a flu jab online but then it was cancelled with no reason provided the next day. The text said to rebook, which I did, only for that to be cancelled. Why would you have lots of appointment availability online only to cancel appointments and mess people around. Seems a marketing strategy to me to offer a service but not fulfil it!

This is Asda at BOSTON Lincolnshire. Horrendous, waited an hour after being told the wait is 20 minutes, you need more staff serving and pharmacists. Staff allowing people to push to the front of the queue in front of the 10 people and they did see them push in but allowed it anyway. Absolutely disgusting. You need to sort this out, i use to work as a customer service manager and wouldn’t allow people to push in the queue, I told them there was a queue and they need to join it. You could see people with disabilities standing there and suffering because of the customer who pushed in and the lack os staff.

Had realised I was flaring up with impetigo, knew as I’ve had it before. Sent my boyfriend to the Asda pharmacy for the correct cream and they asked him for photos before dispensing the cream. The pharmacist claimed it did not look like impetigo and refused to give him the cream. Due to this being a weekend I had to wait until today to get to a doctor to be told late in the day that I do in fact have impetigo and the medicine will not arrive for “a couple” of days. My condition has worsened significantly and could have been prevented had the pharmacist had accurate knowledge or at the very least the trust of a person who is familiar with the condition and knew what they needed.

If I could give then a minus score I would. Absolutely appalling service. The one in my local store closes for breaks - not seen that since the 70’s when we had half day closing! It doesn’t matter in the length of time they have had your repeat prescription in their possession, it is never made up ready. Average wait to get served and handed your items is 30 minutes. All staff seem demoralised and like they’re not there to do any actual work. Serving you is a huge chore. Is the ‘it will be ready in 20 minutes’ a ploy to get you spending in their store??? Call me cynical but I believe this to be their modus operandi.

Asda Pharmacy Gateshead is the most unreliable and slow pharmacy I have ever come across every time I come to pick up my wife’s medication it’s never ready even when there is no one at the counter it’s the same every time “sorry it’s not ready it will be at least another 15 min I have now asked my wife to change pharmacy as I will never go again worst service of any pharmacy I have ever come across

I have never experienced such an unprofessional, stressful, and poorly managed service from a pharmacy. My medication was mishandled from start. The delivery was incorrectly marked as “missed” despite me being home, and then I was threatened that if it happened again they would destroy my medication and I wouldn’t get a refund. To make matters worse, the medication was left out of the fridge for days, and I was then told I had to use it within 30 days from the original dispatch—even though this delay was entirely their fault. No accountability, no apology, and no proper solution offered. I was simply told I couldn’t have a refund. This is medication people rely on for their health. The lack of care, the dismissive attitude, and the refusal to take responsibility is shocking. I would strongly advise others to think twice before using Asda Online Pharmacy with something as important as their prescriptions.