PharmacaReviews of pharmaca.com

Don’t shop here, because it’s the worst customer service I have experienced from retail. I was planning on ordering $50 of products, but I saw the "beautybag" promo that said you can get a beauty bag of different products if you order $100. I have really liked pharmaca in the past, so I spent another 2 hours looking up what to order to reach $100. I 100% added the beauty bag promo to checkout, but when I saw the final order receipt, there was no beauty bag. I emailed customer service a few minutes after I placed the order. Len replied on November 8, said that I didn't enter the promo code, and they could not cancel the order. I would need to ship the order back to Pharmaca. Pharmaca would also not send a beauty bag to me. Based on this apathetic customer service and Pharmaca not honoring their promo, I don't trust to order from Pharmaca again. I received the $100 order, and decided not to return it because I ordered more than 3 products: the Pharmaca return policy is "can return a maximum of 3 items in a year and customer pays for return shipping". I also didn't trust them to refund, since they didn't honor the promo code and customer service didn't care in helping or resolving the issue. One of the products I ordered, Evanhealy rose oil, was defective. The pump doesn't work. IT's a tiny bottle of oil. I have to unscrew the top and shake two drops out every time, which is the first time this has ever happened to me for any beauty product. In summary: bad product, bad customer service, not honoring promo, error on Pharmaca's end and wastes customer's time and effort.

A Cassy S writes she is not responsible for missing packages when the never sent me the tracking number and sent my package to a locker not my home. Worst customer service ever Be AWARE if you order from them your money is in the wind!! They will not find my package, not resend, or refund worst customer service EVER!!! They won’t even tell me the tracking number !!!

I used to love this store. I ordered online for the first time, my package never came even though it said it was delivered through FedEx smart post. They will not issue me a refund, re-send the items, or submit a claim through FedEx smart post. I tried to submit one myself but the sender has to do it and they will not. Poor customer service.

I also was hesitant to order with iffy reviews. However, great pricing made it worth the risk. Was glad I did. Free shipping estimate was 5-8 business days. But I ordered on Thursday and received via Fedex on Monday (3 business days). Product exactly what I ordered. I would use Pharmaca again.

I was hesitant to buy from Pharmaca due to some negative reviews, but the prices and further discount made it worth the risk. Glad I did! Shipping was as fast as Vitacost, and everything is perfect.

Pharmaca is a great company. I buy from them about 3-4 times a year & they have a good selection of what I use most often. They always ship quickly. And, they know how to pack a box! I can't say that about many of their competitors.

I placed my first order not so recently but was asked expected delivery. I chose 5 to 7 days. It's been roughly 2 weeks. I probably should have read the reviews before ordering than after. I read a lot of negativity. Fool me once shame on you, twice shame on me.

I have been ordering form Pharmaca since 2021 and I love the Berry Berry Aloe Vera and the price is great and shipment was speedy.