PharmacaReviews of pharmaca.com

Don't trust I never got my items

They cancelled an order with no warning, and the items they claimed are out of stock are still available for purchase from the site. I strongly believe they cancel all discounted items and hope you add a full price item to your order.

Update, their parent company filed for bankruptcy. That explains all the non shipped orders and out of stocks that everyone is complaining about. You can search online and find news articles to confirm

Review: I ordered product on sale and the item was cancelled. I called and was told it was not cancelled that it was on backorder. I patiently waited over month and then was told and the website said it was complete. I never received product. I tried to contact them numerous times and was not successful. I finally was able to get ahold of someone. I requested the same product but instead of the original 120 pills (that were not in stock) that they send me two (60 pills) of the exact same product. That request was denied. All that I asked was for them to honor the sale price that they offered. I had also ordered the exact same products a week earlier and I asked that they refund the difference in the non sale price. They refused and I was told that the items that I purchased were not supposed to be on sale. So if their company makes a mistake they will not honor sale prices or provide an type of remedy. Now all the sales are over and they couldn't even care to correct the issue.

For many years I have used Pharmaca almost exclusively as my source for vitamins, skincare, and body products. The past 4 orders that I have placed had products that said "backordered 10-14 days". However, after a few weeks, they cancel the order of those backordered items saying the order can't be fulfilled. Those products are still listed online. They're obviously selling products that they don't have. I know that Pharmaca was acquired by a company called Medly in 2021, and that's about when my orders stopped being fulfilled. I'm really bummed they ruined such a good thing. I'll never order from Pharmaca again.

Used to be a reliable experience ordering from pharmaca.com, but not anymore. I’ve placed several orders since August and every one of them has been unfulfilled and canceled after around 3 weeks. They seem to be selling products that they don’t have and never will. Just completely pointless to look at the site. Other websites can manage inventory and it is more than annoying that pharmaca has lost this capability

This THE Worst Supplement Company I have Ever Ordered From DON'T BOTHER IF YOU ACTUALLY WANT TO RECEIVE PRODUCTS!!! Discounts are hardly worth it! I've ordered from them off and on for years ONLY when they have significant discounts. Otherwise if I actually want to receive product, I order from Vitacost or IHerb. The latter has been 100% reliable to get my orders within 1-2 days. NEVER and issue. From Pharmaca, it's frequent when I order when they are offering discounts, my orders or most items will get cancelled at least 1 week after order. Why? They claim that manufacturer ran out of product yet I can get those products elsewhere. DON'T COUNT ON GETTING PRODUCT. But happens so often, I don't believe them. THEY ARE AWFUL!!!

Don’t shop here, because it’s the worst customer service I have experienced from retail. I was planning on ordering $50 of products, but I saw the "beautybag" promo that said you can get a beauty bag of different products if you order $100. I have really liked pharmaca in the past, so I spent another 2 hours looking up what to order to reach $100. I 100% added the beauty bag promo to checkout, but when I saw the final order receipt, there was no beauty bag. I emailed customer service a few minutes after I placed the order. Len replied on November 8, said that I didn't enter the promo code, and they could not cancel the order. I would need to ship the order back to Pharmaca. Pharmaca would also not send a beauty bag to me. Based on this apathetic customer service and Pharmaca not honoring their promo, I don't trust to order from Pharmaca again. I received the $100 order, and decided not to return it because I ordered more than 3 products: the Pharmaca return policy is "can return a maximum of 3 items in a year and customer pays for return shipping". I also didn't trust them to refund, since they didn't honor the promo code and customer service didn't care in helping or resolving the issue. One of the products I ordered, Evanhealy rose oil, was defective. The pump doesn't work. IT's a tiny bottle of oil. I have to unscrew the top and shake two drops out every time, which is the first time this has ever happened to me for any beauty product. In summary: bad product, bad customer service, not honoring promo, error on Pharmaca's end and wastes customer's time and effort.