P.F. Chang'sReviews of pfchangs.com

I went to P.F Chang’s on Friday 20th July 2018 at 17:30 with my partner, I ordered my food and received my starter appx 30minutes later however the drinks we got rather quickly. Now onto mains my wasabi mashed was given 20minutes after the starter, 45 minutes before my main. I called the waiter over and he took the wasabi mash back, 30 minutes later I asked for the third time where our mains are, The waiter than took another 15 minutes to bring the main. When our food arrived it was the same cold mash, I told the waiter he took it away and said he would bring another one. 20minutes after that, I had told the waiter to leave it as we’ve eaten our main. It was the worse experience of my life, I’ve been there a few times and enjoy the food service is so poor but this was by far the worst I’ve ever experienced absolutely appalling

We have been eating here for many years. The Thai style food is just GREAT! While I enjoy most of their dishes, there are 1 or 2 that my digestive system just can't handle, even though I often crave them. We try to go there every other week for dinner.Highly Recommended!

Ordered take-out at a Pittsburgh location (kung pao chicken and pepper steak),when I went to pick it up I asked where the rest of the order was since it looked like they gave us kids meals,was told that is the dinner entries,there was hardly any food there and I spent $35.00 on it ,had to make a sandwich later for my wife and I at home to satisfy our hunger.We are not big eaters but this was ridiculous.I'll never get food there again.

Went to the London branch/ Leicester Sq. The food was nice but the service was poor. We paid and was heading to leave the restaurant when the Waiter realised he gave us someone else's bill! We were called back, which was embarrassing as other customers were looking at us thinking we were going to walk out without paying?!

Visited London branch today. They are very tricky, added the service charge in the bill without letting me know. Service charge is optional. They should ask whether customer is willing to pay it or not. Its a fraud. Customer service is below average. If service was great i wouldnt mind paying but later when i checked the bill, £9.80 was added as a service charge. Its the price one can pay for their meal. Hate it.

Absolutely HORRIBLE customer service. This company simply does not give a damn about the customers. I have spent four months trying to get them to give me the correct gift card credit. They promise that someone will follow up with me. It never happens. Take a look at the endless list of customers who have had similar experiences and you will know that you are wasting your time trying to get them to listen or to take care of your needs, even simple requests. THEY SIMPLY DO NOT GIVE A DAMN ABOUT THEIR CUSTOMERS. I run a business with 170 employees and if I treated customers the way they treat them I would be out of business. I Should be out of business. They are absolutely the worst. And it starts at the top, meaning that the CEO of this organization Michael Onsaloo not only doesn't care but he is the one who cares the very least.

Have dined here several times. The service was decent and the food was wonderful!

The waiting time is crazy long!! Is beyond two hours