P.F. Chang'sReviews of pfchangs.com

My last trip there and this today made my decision very quick. Last time we were going to eat in but wait time was two hrs. We decided to order and pick up. I asked how long to pick up order. Was told two hrs. To go orders should not take this long. We picked up our order and went home. The food was cold. The ice cream for the lava cake was completely melted. This time my fried rice tasted terrible. They have really gone down hill on service and food. This was our go to restaurant when ever we were celebrating something. Never again. Will never go back.

The service was not excellent. I had to wait more than 45 minutes and even after that the staff at the front, gave no reassurance as to when I would be seated ( at a point i felt as though I was invisible). After I double checked with one of the staff members at the front, he responded saying, "I have no idea as to when you will be seated", (even after the 45 minute time frame had passed). I had to seek further assistance that day. Based on how long I was standing, I also thought of going to another restaurant, as well. I was finally seated and the waiter was not very hospitable- very rude comments. I had to ask for a replacement and as such, my plan maybe to avoid going back to that location on (Harvey Street, Stratford Road) for right now, despite the fact that it was one of the locations that I visited quite often: sad indeed!

I've been a regular there , went there like normal threw my guts up will never go back

PF Chang’s Fairfax, Virginia My first and LAST time going there. I was so excited to try it after my sister who lives in Youngsville, NC recommended it. It is her favorite place to eat. I called in an order over the phone for pick up. When I arrived my food was sitting there with my name on it. 35 minutes later it was still sitting there. The staff were the rudest people I have ever met. They kept yelling at me that I was supposed to pick up and get out. I kept trying to tell them I’m trying to pay. Obviously my food was sitting apart from the other orders for this reason. No one was willing to help me. The restaurant had one person at a table. The other two customers in line with me were trying to speak to the staff and the staff was being very rude to them. By the time I got out and home over an hour later. My food was a bowl of cold mush. Very disappointing. NEVER will I go there again.

Today I decided to surprise my family with what I thought was some great Chinese food, bought a family meal for 4, when I first got the bag I was so excited to eat that Chinese food that my mouth was watering and let me tell you that it's the worst Chinese food that we ever had, first off cold as f.... No flavor at all, paid about $60 fu... I will make sure from this day on to save anyone from that place

My first time ever going there I had high hopes cause I am a big fan of East Asian food but the food was terrible to the fact that I thought I had COVID 19 because I couldn’t taste anything. Turns out they just can’t cook or use seasonings because I want the only person from my family that didn’t taste any flavor either.

New Year’s Eve 2020. Fitting that this year came to an end with flavorless beef leather. Chicken sponges and hard rice. Not to mention horrendous service. The biggest regret after getting the whole meal comped was actually eating it. If you want to enjoy your takeout experience? Go anywhere but Lynnwood PF Chang‘s

I ordered online and my order was delayed when I went to pick it up; however, Ean Carroll (Operating Parter) came out personally to apologized and gave me his card. Any order can be delayed for any reason but you don't get a Manager to come out and apologize personally and at the end he gave me my order. Talking about customer service, this is why I'm giving 5 stars. I'll keep coming to PF Chang at NMB.