PetSwagReviews of petswag.com

My wife and I ordered a Jax and Bones Napper bed for $139.10 in February. 10 days after I placed the order, no shipping notification, no responses to my e-mails, nothing. We had just brought home our Vizsla puppy so we needed a bed so we ordered from somewhere else and asked Petswag to cancel our order. The day that we canceled our order, Petswag sent an e-mail saying the bed had shipped. Well, that's great, but we already got another bed so we let them know that we were going to return it. 18 days later, still no shipping form so we informed them that we would pay to ship it back on our own. Well, a shipping label appeared that day (sensing a trend here). We returned it in mid March, have sent 4 e-mails to both the website and the owner himself and still have not heard back or seen our money back. I'm sure that many of you have had good experiences, but I would be VERY careful when dealing with Petswag. Why risk it if there's so many other places that you can trust? ---------------------- UPDATED REVIEW: The folks over at Petswag responded within a couple hours of me posting this review. Their customer service was very apologetic about what happened (no excuses which is always nice) and made sure they were clear when the refund would arrive. The package arrived exactly as they said it would. They sent me a check for the full amount of my refund and they also sent a care package for Scout, our Vizsla puppy. The care package contained a really nice Jax and Bones rope ducky, some treats and some poo bags. Thank you Petswag!

Easy to use website. Full order delivered as promised with absolutely no issues. I would use PetSwag again and have no hesitation recommending them to others.

I received my harness follow the directions. I couldn't get it adjusted right and there were two tabs I didn't know what to do with. So I email service and got an answer. I am very happy with harness my dog stays where I put her.

This was truly a great company to deal with...very efficient and had exactly what I was looking for..Very pleased and would definitely recommend them to anyone and everyone:)

I ordered the sleepypod clickit sport harness. Ordered on a Sunday, shipped on Monday. Received when they said. Nice to work with a reliable company. No hesitations to order from them again.

I was shopping for a doggy "seatbelt" that had received an excellent rating and was difficult to find in stock because of recent media attention. PetSwag had the item at a competitive price and also offered a coupon for first time shoppers, which sounded great to me. I ended up making a mistake when I placed my order (DUH!), but PetSwag responded quickly to my email, fixed my error, and they were also completely awesome in communicating about the status of my order. Now I just need to convince my dog Budman that wearing his new seatbelt--actually it's a safety harness that hooks to the seatbelt--is his favorite part of going for a ride in the car! Thank you, PetSwag, for an excellent shopping experience.

Thanks for exchanging my vest for a different size. I love how fast your response was and I look forward to getting the next one and really using it this time

Great selection, easy checkout, and fast delivery. Perfect!