PetsVet SupplyReviews of petsvetsupply.com

False advertising, nothing like the one in the comercial, small cheep material

They charged me twice for my order, and then would not respond to email or phone requests to resolve this, plus the dog stairs I bought don't work for a Tahoe and they did not respond for a return until after the return deadline expired so now I am stuck with a useless product that is overpriced compared to Amazon for the same thing.

Your items were not the same as described when I ordered them. Nor did they come together in a professionally labeled box with the company information. Your products came separately in an amazon box with no label. The bed topper wasn't even the same topper I purchased, it was a thin blanket star pad if you even what to call it that. The 2nd package was the vehicle liner also in an unknown amazon box with no information. very small thin package so there isnt much confidence in your products. When I asked for a refund you charged me taxes and warranty even though I never used the products and shipped them right back to you. I now have to file a claim with my bank to fight for the 60. your company stoled causing me more of a headache all because I returned your product.

They added an item to my order that I DIDN’T NOT ORDER! Then said they’d cancel it and refund me. After several emails and voicemails they finally issued a refund. What’s weird is the item shipped from Amazon??? Happy to have my refund but won’t order from them again

I ordered the K9 Cruiser Value Bundle from PetsVet Supply for $103.97. The advertised bundle was supposed to include Priority shipping, a mystery gift, a dog seatbelt, the K9 Cruiser hard-bottomed backseat protector, a $25 gift card, and they offered free returns (for an extra $3.98). What I received from Amazon was a made-in-China NYRVEXA hard-bottomed dog car seat, which Amazon lists for $32.99, and NONE of what they promised! Feeling duped, I contacted “JAY” at PetsVet to complain about it and request a refund. It literally took twenty emails to get my money returned, and they shorted me $3.98. I thought I was supporting a small American business. Apparently, I was not. A Google Maps search of their Sheridan, WY, address shows only a mail-forwarding service. Who knows where they’re actually located, and I suspect “Jay,” the so-called customer service agent, looks more like a computer chip than what his grinning piehole pic on their website suggests. This was the worst customer service ever, bar none! On Jun 12, 2025, my Visa statement shows I paid PetsVet Supply $103.97. On Jul 6, 2025, my visa statement shows a $99.99 refund from PetsVet Supply. I believe this proves that PetsVet Supply DID NOT refund me my full amount! Apparently, Trustpilot doesn't allow for uploads, so I can't post proof of their lies. I will, however, post them on my Facebook page and anywhere else that I can. In my opinion, PetsVet Supply is an unscrupulous company, or as Rocky, the protagonist from my favorite science fiction novel, would say, they are BAD, BAD, BAD!

I emailed the company before I ordered. I asked for the country of origin. I was told California. I said great they are made locally and I won't have to wait for chinese junk sold on temu. WRONG! The flag pillow arrived first from Amazon. I was completely confused. I didn't order anything from Amazon. Next the hard matt has never showed up. I'm in CA as well. Odd! So I open the Amazon package and it is the pillow with the American Flag on it. It is labeled made in china. I email the company and everything has a "30 day return policy" So in order for them not to be able to say " you kept the pillow over the 30 day mark. Now you own it" I will have to send it back now. Then I will have to ship make the rest of and when it ever gets here.