PetsVet SupplyReviews of petsvetsupply.com

UPDATE: The item was delivered several days after I posted this review. No tracking, no communication from the company nor the shipper, just appeared at the door. It works, I have a bench seat in back. If I had bucket seats it would never hold up across the space between the seats, especially for a large dog. I ordered the K-9 Cruiser car seat cover over a month ago. I paid with PayPal, my account was charged immediately, so they have my money. I've sent two emails and made 3 phone calls (never answered, left voicemails) requesting to know where my order is and when I might receive it. Two days after the first email I got a message from UPS that a label had been created and several emails from the company claiming that my order is on the way. It's not. It's never been picked up by UPS. Other than that, there has been NO response to my correspondence nor the voicemails. So here I am, $130 poorer without a car seat cover and absolutely no way to resolve the issue. In addition, when I went to PayPal to see if I have a claim, PayPal has AUTOPAY set on my account, to make monthly payments to this company. Why would I agree to a monthly payment for a one-time purchase paid in full? This company may have started out as a good idea, but the customer service and production has ruined it if it was ever good.

terrible service NO response to emails or phone calls still have not shipped my order 10 days ago now more have made a complaint to Paypal for a refund phone number is in Laramie Wyoming but payment went to some auto parts place in New Jersey home to scammers DO NOT BUY FROM THEM low trust on trust pilot many bad reviews!

I would recommend that you not utilize this company. I ordered my K9 cruiser on July 6 made multiple phone calls left voicemails and sent multiple emails. Have had absolutely zero communication with their customer service. Every time I call I get the same recording and no response, I received my K9 cruiser on day 30 and the return policy as you must initiate the return within 30 days of purchase. And in order to initiate a return, you have to contact them for them to give you instructions on how to return the item. Absolutely the worst customer service experience I believe I’ve ever had.

The K9 Cruiser took an exceedingly long time to arrive and then only after multiple emails and phone calls. After receipt, I attempted to install it and it was obvious that it would not hold up. I have attempted to contact them to return it but I get no response. This might be the worst customer service I've ever experienced.

I cant use the K-9 seat cover and have trying to return it. I have sent emails, called multiple time and NOBODY responds!

The seat failed after just 4 uses, the board bent, causing the seat to sag. I tried calling customer support no answer. I tried sending emails no answer. I do not recommend this company they are not there to help you !

I ordered a seat protector a month ago. Finally got a tracking number a few weeks ago. But the package has still not been given to UPS. I live in WA state and this company is in OR, but after a month I still haven't gotten my order. Very sad. Is this a real company or a fraud.

I purchased a K-9 Cruiser in January, which included a one-year warranty. It did not hold up. I am getting no response from them. I have tried numerous phone calls and emails. They are still processing orders for new products quickly but will not support their customers with purchased products.