PetsupermarketReviews of petsupermarket.com

Alex the store Manager at the Amelia Island,FL store went above and beyond to help our family with our needs for our Macaw Sammy and helping us purchase the ferrets and all the right stuff for our new found family members (now 4 ferrets)!! All the people at the Amelia Island store are very knowledgeable and very nice. Brooke was great too! This is the best place to buy an animal from; all the animals have been very friendly, handled well, social, not shy or aggressive. Lastly, Alex is the best! Thanks a lot Alex: you are wonderful and keep up the great work!

Quick service.

Don’t waste your time using this company . Rarely can you get them on the line . You are more likely to get the IRS on the line than this customer service department . Hung up on once , phone service was out at one time and the entire company appears to be in disarray . Not worth dealing with .

Went to the store in Boca Raton, Fl at the Polo Shops on Military trail to buy fish. On of the gals was occupied helping a customer with his fish purchase. After waiting about 15 minutes, I simply walked out of the store. A lady manager and a guy worker were standing around at the register up front. I've shopped there many times before and someone always waits on me. I know Adam, the previous manager, is no longer there and that's a damn shame. He ALWAYS helped us if his sales people were busy. This store normally is dead as a door nail and I don't think can afford to lose business. I don't expect to hear back from you, so I guess I should plan to go somewhere else next time. We live in a very big development and it would be very easy to spread my experience around. I will wait to see if I get a response from you first. Thank you.

Placed order on 15th December and received nothing by 23rd so phoned and because I had not put the correct weigh for the wormer that I had ordered it had been put on hold. I was told they had contacted me but could not find the email they had supposedly sent on 17th. After removing the wormer from the order so as to speed up the delivery of the food on the same order I was then told they still didn't know when it would be delivered. This is the second time a delivery from them has been delayed, the first time Petsupermarket and Yodel, (the delivery company) just blamed each other. It would be quicker to order it via China! Will NOT be using them again.

Good choice and prompt service - arrived as promised

as always excellent service and timescales. Well done

After placing my order on 12th August I had a problem with entering my credit card details so emailed customer service to ask for assistance. Received automated response saying website was having problems and I would get a response in 48hrs......still waiting!.I also telephoned twice to be left listening to music for ,10mins each time...at 13pence a minute. So to date nobody has contacted me and I don!t know if my credit card details have gone through or not. As I have had no confirmation regarding the order either I,m just in limbo at the moment. No more P.S. orders from me which is a shame.