PetSmartReviews of petsmart.com

For Easter Pet Smart did allow you to have pictures taken with your pet, which was great. HOWEVER reading the news this morning I am totally disgusted as Toronto Animal services which adopts cats in their stores put down a woman's cat which was chipped. Check out the story on CTV news.

Don't Ever Use Jen B in Mentor,Ohio for your groomer. She had our dog for over 3hrs never called to tell us anything. When we showed up after 3hr she didn't even have her nails done yet. Unreal how people think it's alright Not to do their Job

I’ve had terrible experience with the grooming salon at the Vaughan store, they send your dogs back for any little excuse, initially I took my two dogs there but from now on I will never take them or recommend this salon for any dogs lover there is these huge woman there who likes to raise her voice to costumer.

Pet Smart on Allisonville Road in Indianapolis is HORRIBLE!! My mom took her very sweet golden retriever to be groomed and the NASTY large woman was terribly rude to the point that my mom asked to speak to the manager. The manager came over and the first thing he (Marco) said to her was ‘I can tell this isn’t going to go well’ RUDE and disrespectful. I understand times are hard and getting quality people is tough but when you can even get the management to acknowledge a problem or care then business will suffer.

Made an appointment with grooming, got there was told that what I booked wasn’t what they wanted to do. They didn’t care at all that I booked something else. They have huge turn over of groomers. Manager didn’t care. Neither cared that I just left. Rude, bad groomers who don’t know what they are doing. Won’t go back. They don’t care…I called head office, and they don’t care..lady I tried to talk to couldn’t figure out that I was not in the US and was totally confused and didn’t say much of anything breathed into the phone…I hung up CUZ THEY DONT CARE.

They’re sending me promo codes for a second time that are not working and when I’m trying to use them it says they’re already redeemed. I was trying to figure it out with their customer service, they they were rude and totally unhelpful. I haven’t received any follow up from the company. I spend over $100 a month on pet products and I’m happy to take my business elsewhere, like Walmart or petco.

I was an employee for 1 week in the call center in phx. AZ. My supervisor Richard Vigil and Operations mgr. Nadia Higgins are a disgrace. It took me 3 weeks to get my final check because they kept saying they mailed it out. they took out fed taxes which I never filled out a W2 form which I told them I file exempt because I pay my taxes from other sources. So, I'm assuming that money went into someone pocket. Find some where else to work

I went into the store to buy some more fishes of the same kind I have currently. I was met by a rude employee name Chris. I was looking at the fishes and he didn’t know if I was just looking or planning to buy but he rudely said to me you have to have a tank more than 20 gallons. He had an attitude with me the entire time I was there, tossing the signs around and then telling the cashier not to give me a warranty on the fish. Also he gave me the 3rd degree and asking me every question he could come up with about my tank, water, heater and etc. The only think I could think of is that he hated me as he looked at me, not sure if it was because I was a different skin colour, which is said to say but at the end of that visit, I felt that I was judged and treated that way because of the colour of my skin. It’s said that this happened to me when I have been there numerous times and this is the worst visit I have every had at this store. No Customer Service at all. Instead of treating me like a human being and asking me nicely or trying to explain things, he decided to just judge me and treat me like garbage. Wow. He was a very unfriendly, disappointing and uneducated boy who needs to learn how to treat people.