PetSmartReviews of petsmart.com

The last two online orders for cat litter I have made I have attempted to use my treats points and a coupon that Petsmart sent me. Both times, since the final price was very cheap for that litter, I have ended up waiting over a week while the order was being "processed", and in the end they have cancelled the order claiming it was unavailable at this time. Yet according to their website they still had stock available online and in-store. This type of business practice is both unfair and insulting to their loyal customers and Petsmart should not be trusted. Be warned. If you are looking for a trustworthy retailer for pet supplies, look elsewhere.

Today would be my last time to come to PetSmart for bathing my dog. When I called them a few days ago to make an appointment for my dog, I was told they all booked until Sunday ( 05/8/22 ) I said Sunday is fine, I took my dog there today ( Sunday ) When I picked up my dog 2 hours later I was charged $5 extra because it is for weekend appointment I said I wasn't told about the weekend's charge when I made the appointment, the staff said " Sorry for the misunderstanding we'll give you $5 off next time. There won't be next time. PetSmart is not being honest I am going somewhere else for washing my 3 dogs from now on.

I had an 8:30 appointment. Was told my pet would be done in 3-4 hours. Arrived at 11:41 and my pet was still in a crate in the back. I received really nasty looking from one of the grooming so I foolishly called her a negative name. Results were they refused to trim my pet. After a conversation with the manager it was hopeless. Look at Trustpilot before making an appointment.

I will never go to PetsMart again for their grooming services for my dog Luma!!!! She went in for a bath and the Furator and I swear they didn't even give her a bath. When I rubbed her she felt as if she had a "dry bath solution" applied to her. She didn't smell clean at all and she still shedded hair immediately after and I paid extra for the Furator. Never again...valuable lesson learned

This is the worst 😫 They can even handle a dog they wanna win a dog's trust by touching their paws immediately before they give him a bath what kind of pet grooming is this I have so many problems with them they need to get more experience in handling big dogs

Very unprofessional. Tori should not be a groomer. She should learn how to talk professional to customers. She is full of attitude. She will never get tips from any clients. Do Not take your dog to PetSmart. the groomers do not know what they are doing.

I gave a 1 star because I couldn’t put a “0”. I usually have a very pleasant visit for my dogs grooming. This time was completely different. Jessica was terrible. She was full of attitude as soon as she opened her mouth. My husky came in shedding and likes to dig so obviously if she’s in for a bath and brush, shes going to look like she needs it.. Jessica saw my husky, rolled her eyes and took her. Before I even left the parking lot I got a call that she was basically too much work and she couldn’t take care of her. Unprofessional. Full of attitude. I went to a different place the same day & my Husky looks beautiful. I’ll never go to PetSmart again. & most certainly will never be giving Jessica a call.

I have a lot to say however nothing good. They could not get their act together to get a simple online order actually shipped. They did not have a problem billing me. Took the calls to customer service to get it sorted out. Ended of getting money back but no order. They don't care enough to keep customers.