PetSmartReviews of petsmart.com

Moline Illinois location are very rude. Glad I couldn't get my dog groomed there after seeing how they treat customers

The website didn't allow me to remove an address that I had to move from due to a fire. I called for help and the wait said 15 mins. I held for 1 hr, which my call disconnected from, without even speaking to anyone...My package ended up being stolen and when I called back again for help it happened again. I just need help getting my order pushed through and with expedited shipping. I placed a new order for kibble vs wetfood (same exact brand) and I have to wait up to 7 days to get approval. My dog has kidney failure and it's really hard on us to have to wait for the food he really needs to thrive. My dog and I have been through enough trama we dont need a terrible customer experience to add to it.

PETSMART IS A ANIMAL ABUSING HELL pet smart is evil they abuse animals like for instinct a worker bashed hamsters over a table and killed all except for one witch they throw in a plastic bag. they support pet mills and they ship animals in tiny plastic containers. they abuse and starve animals like a game. THE OWNER OF PET SMART NEEDS TO SEE THIS. NO MORE HURTING ANIMALS. ACT NOW.

Where to begin, after years, decades of using Cherry Hill PetSmart, as a new local in Somers Point I'm saddened to say the store is trash. They botched both of my dogs cuts, kept trying to push a refund, the groomer rushed out before I could get there, the re-do the next day was even worse. I think they just kept my dog for 30 minutes because nothing was done. Jeyme couldn't say you're welcome on the phone not once but 3x. She doesn't know the store managers name, I know they hide information and like to just give refunds. Then I was very upset so I was handed off to the "Long Haired Guy" and Barb. I'm not writing this because I'm furious. They completely missed the mark on why I was so upset. I have internal people at many locations at PetSmart, the internal notes mentioned nothing about why I was upset, rather covering the tracks of the employees and saying I was mean and claiming to be a trainer, well guess what, I am a trainer. Another thought, when a new dog comes in, don't rush. I've never experienced a cut that was finished in 2 hours. My dog has had worse hot spots since your visit. Also you didn't do the bath brush and dry by proper pet smart procedures. Finally, if he wasn't doing well the first try, how come you didn't call me? The next day, if he still wasn't doing well, why didn't you call me? Or ask me to stick around? Or cone him? Or 3 people working the salon, a toy for distraction? Hey let's jump in and help? You'll be hearing from my lawyer. Also, social media didn't follow up with me weeks ago. Put them on blast for the last few days, still not having any follow up. You guys are so screwed. You should have said you're welcome.

In October my husband picked up my dog from pets mart in epping NH. He asked if they give a military discount. The cashier said yes and gave him a 15% discount. Today we went to pick my dog up and my husband asked for the discount again. The cashier said that they don’t give a veteran discount. My husband said that he has received it before. The cashier immediately got very defensive saying that he did not receive a discount because “we adamantly will not give a veteran discount”. At that point we assumed that the person that did it before wasn’t supposed to and we understood that we would not get it today. However the cashier, Jess, was very rude stating that we would never have gotten a discount and told us to prove it. The manager came over and was very nice and apologized. We were upset because we felt we were being called liars and that was uncalled for. I did find the receipt showing my husband received a discount but it just stated that it was a promotion.

Kendra M. of the Truxel Road, Sacramento, grooming salon was beyond rude when I went to check my dog in to the grooming salon on 6/3/22. I believe that was her name. It took me 20 minutes to check in, and no one was ahead of me. I got there at 9:20 for a 9:30 appointment. She didn't want to check me in, so she told me to wait until my groomer came in at 9:30. I waited and the groomer did not come in so Kendra started to check me in again. She told me my dog was there for a bath and brush, and I said no, I asked for the same thing my dog has done every time we've taken her there for years. Kendra couldn't figure things out and, again, had to ask me for my dog's name, but she just kept looking at the computer. She was looking at the wrong dog on the computer the whole time. Finally, my groomer came in and immediately answered the phone and proceeded to help a that customer on the phone. Kendra then told me the other groomer will check me in when she's off the phone. Perplexed, I asked Kendra "Are you done with me? You're not going to check me in?" She said yes. I waited a few minutes while the groomer is still on the phone, and then said "I've been here for 20 mins and I still have to wait for you to help a customer who called 15 minutes after I got here? This is rude" Kendra said "you only have waited 10 minutes. Your appointment was at 9:30." I said "I understand that, but I've been here 20 minutes and you won't check me in and the other groomer is still on the phone. There's no one ahead of me!" Kendra said "no, you've only waited 10 minutes". I was going to leave, but my groomer then hung up the phone and was very helpful. She had no problem figuring out what services I booked my dog for. I will not be returning to the Truxel Road, Sacramento, grooming salon because of Kendra's poor customer service and rude remarks. She is a poor representative of your company!!

Made a grooming appointment online for my dog at what I thought was the Woodfield location, but when I arrived was told that it was made for the Barrington location. I said that was a mistake and I will not take her to Barrington because of previous bad experience. Nobody even looked or touched my dog. When I tried to make a new appointment online, was alerted to call, I called Woodfield and was told dog will not be seen because dog was matted. What a horrible thing to do.

Maybe okay for dog grooming (Idk) but they clearly do not know what they're doing when it comes to treating cats. I took my cat to one Petsmart for grooming and they seemed disorganized but not horrible... cat came back with a haircut that was not at all what I asked for. Stupidly tried again at ANOTHER location with different staff and my cat was acting totally traumatized afterward. I felt so guilty. When I tried to get more info from staff on why he was acting so weird, and if anything had happened, they were rude and dismissive to me. Now we go to a (private) groomer who actually understands cats and my cat loves visits to the groomer.