PetSmartReviews of petsmart.com

website and app are both horrible to work with. especally the app. same day delivery sucks too. diodnt even deliver in the time they said they would. customer service is lousy too!

We took in a stray dog. We got him vaccinated and neutered and took him to Petsmart Doggie Dsy Camp to learn to socialize. Poor thing was living on the streets. You would think these guys know how to handle a shy stray dog. I even hired the Petsmart trainer. That was a waste of money. They sell themselves as experienced dog handlers but they labeled They act like they’re the experts and you are just a stupid person with a crazy dog. After a few sessions, they labeled him a bite risk and banned him. They said he bit the groomer but seriously what was the groomer doing? I only asked for a nail trim - they didn’t want to explain. I talked to a professional groomer who told me that should not happen if the groom knows what they are doing. Completely humiliating experience. I have had a dozen dogs in my life, I can handle dogs better than these guys. I think they just hire anybody who likes dogs but it requires some basic training- like don’t reach for the dog with an open hand- if you have to clip their nails, at least learn where the quick of the nail is located- and never grab or tug - land never stick a dozen dogs in a small room and expect them to all get along. At best, Petsmart is unrealistic when it comes to handling dogs. Don’t hire people who have. No experience with dog behavior. Don’t cram them in a small indoor space snd expect them to behave. I checked out a bunch more dog day camps snd they were all the same- just places where they hire people off the streets and babysit your dog - if your dog does anything they don’t like, you and your dog are out! They are not experienced dog handlers - they’re a bunch of people who pretend they are Caesar Milan. In fact, my dog was so traumatized by whatever went on there when I was away- he started going potty indoors again. He also freaks out when he sees another dog- so no thanks Petsmart.

316 NE 78th St, Vancouver WA 98665 I took my dog to get groomed at the PETSMART listed above. when I went to pick her up, I noticed that her left eye was bulging. I asked the groomer what happened and the answer was that they didn’t know. My dog’s eyes were perfectly fine when I dropped her. The grooming manager took us to the vet located in the store, Banfield veterinary. The vet said that it was a prolapse and not a result of an injury, she said that it was “a coincidence that my dog’s eye prolapsed while getting groomed”. She also said that the prolapse (cherry eye) was a permanent Condition requiring surgery to fix it. I didn’t believe her argument of a coincidence and took my dog to a different vet. The next day her eye was back to normal, the bulging eye had disappeared. The second opinion vet said that it was the result of an injury during grooming and not an spontaneous prolapse. Today the store manager called me and she said that she spoke to her staff and they told her that my dog arrived with the prolapsed eye, of course they had no documentation of it because they lied. BE WARE OF THIS STORE GROOMERS THEY WILL INJURE YOUR PET AND LIE ABOUT IT !! The vet from Banfield made up the “coincidence” story to cover the store’s rear end. Totally unethical !! I have taken my dog to banfield veterinary and pet smart grooming for 5 years. I will never go back. Not only they injured my dog and lied about it but also tried to make me look like the liar. It was an infuriating experience. PETSMART WILL WASH THEIR HANDS WHEN THEY INJURE YOUR PET AND LIE IF NECESSARY !!

I went to petsmart in Gulfport. Never Nerver again. My Golden doodle has no hair. They said cut low but shaved him. He looks horrible. I cry every day looking at him. He didn’t deserve this. Please stay away so you do not feel the sadness I am dealing with.

I purchased an Arcadia Trails harness less then a month ago. The harness ripped at the seams. I went to the store to exchange it. I didn't want to return it, just exchange. I was told I couldn't because it was USED. Well I paid over 40.00 for this harness. It was simply from walking her. This is the response i was given. Thank you for contacting PetSmart regarding your 'Arcadia Trail™ Expandable Backpack Dog Harness'. I am sorry to hear that you were not happy with your purchase. As a fellow Pet Parent, I understand how important this is for you. I will share your experience and concerns with our Merchandising and Quality Assurance Teams. Unfortunately, there is no harness on the market that will stand up to a pet chewing, pulling, or clawing it to shreds to get out of their harness. You may want to look into a Gentle Leader head collar would be better than a harness. Normally we do not take back pet damaged merchandise because that is behavior we cannot control. Here at Customer Care, I am unable to override the manager's decision at the store. Any accepted return of damaged merchandise must be approved by the manager. Once again, I am sorry for any frustration you may have. Thank you for contacting PetSmart Customer Care; tell your pets we said hello! I can see if I was asking for a refund. But, No I just wanted to exchange it, and get a replacement. Poor Customer service.

Took my Shorkie for a groom. When I got home I noticed a raw spot on her under rib area. I called and asked what happened. They said she came in with the injury. Not true, I know my dog from head to tail. It was very obvious and noticable, there's no way I wouldn't have seen that. They even laughed about it. Never again. I'm taking my business elsewhere. Don't trust them with your precious fur baby, it's only about the money to them.

This is the third time PetSmart has shipped an order to an address I haven't lived at for three years. I've had some orders delivered to my correct address but I have no way of knowing if it's going to my correct address until the order ships. PetSmart has told me previously they are unable to change the shipping address once the order ships. Every other purchase I have made through PayPal has been shipped correctly except the three from PetSmart. I don't know what their problem is but I'd be very surprised if other PayPal users haven't experienced similar problems. I live in a different city than where the order shipped to and have no way to pick it up. And it is the fault of PetSmart.

I ordered some toys for my young dog. I never received them. After sending several messages back and forth, the company blamed the delay on the virus. And then nothing at all. I have been to the store several times, and spent a lot of money. but now can no longer do that since I am recouperating from a couple of heart attacks. And I don’t have the toys!