PetSmartReviews of petsmart.com

I go to the petsmart location in Staten Island NY. They have the worst customer service! Manager is horrible and nasty and won’t accept any returns past the 60d. Even unopened items like canned dog food. They won’t even give merchandise credit which is what they are supposed to do past the 60days. The manager, Marie, is rude and loud. She gives nothing but attitude and tells the customer that you should of read the receipt and how I should learn to read. I won’t be going back to any of the petsmart locations. Don’t need the aggravation! I can have my dogs items mailed to me from chewy or petco and my dog is very spoiled!

My snake died from a neurological issue due to inbreeding and I haven’t stopped crying. Rest In Peace Ganja. Stop inbreeding.

my boyfriend and i went to a petsmart in bell creeck and the two young women who served us were very rude and refused to sell us the fish we wanted, they didn't even apologize or greet us when we left, my opinion is because we were a latina and a black man, for me it was racism.

Location : 4854 TX-121, Lewisville, TX 75056 Groomer : Raquel Highly disappointed in my grooming services today at this location! First , i should’ve known it’ll be a problem when after i booked my appointment the groomer called me immediately and asked me to come earlier bc she felt she wouldn’t have enough time to groom him. Why make the appointment time available if its not truly available? I agreed bc i wanted to be as accommodating as possible. Fast forward, I get to the appointment and we discuss the cut i desired for my dog, which was a low cut but only trim his tail and face hair… i picked my dog up (about 2 hrs later, which usually his appointments take longer) and this is what i see! Literally shaved bald. Even his tail is completely shaved! It’s to the point where i feel he doesn’t even recognize himself, literally his behavior has been different since we got home. Then on top of that she tried to charge EXTRA for de-matting when he was not severely matted like she tried to say after this awful cut nor did she de-mat him , she simply just shaved him bald!!! Also i guess to try to change the subject , she said he was aggressive like literally they can read all of his other grooming reports at their company my dog has never been an aggressive dog or has ever showed any signs of aggression EVER!! Literally this is the worst experience I have ever had. I truly feel Raquel rushed and did the easiest cut for my dog just so she can hurry up and get off. Also, he did not smell clean

Unbelievably terribly experience with the grooming group at Riverhead PetSmart. Not only with the service BUT ALSO with how they handled our dissatisfaction with their service. Took our Newfoundland for a full groom (bath and full cut w/ shaving). He was groomed only 2 months prior and so was NOT unkempt but he did have some matting. When we dropped him off, the groomer immediately stated "We are going to need to shave him down completely", which is crazy in and of itself and pointed to her not wanting to groom but rather take the quick route. We made it clear that we would accept an aggressive shaving IF THAT WAS NECESSARY to get the dog groomed, but that we would want him groomed in such a way that he would maintain the Newf styling. We agreed fully that he could be shaved if needed and signed to that effect. We dropped our dog and left for our other appointments only to have multiple calls 30 minutes later (which we could not take due to other appointments) stating that the dog could not be groomed and that they needed to shave him down fully. (This is a 5 year old well looked after dog who has NEVER needed "to be fully shaved down"). What is clear to us that happened is that a completely inexperienced groomer took the clippers to the dogs belly, shaved him unprofessionally and unevenly (photos to support) and then realized that she had gone too far on the belly and now would now need to completely shave the whole animal to make him look even vaguely like a dog. When we finally got the opportunity to call them back we told them that we had already granted permission to shave as necessary before we left the store the first time. They argued that point and we then went to retrieve our dog. What we found was the dog completely unevenly groomed and done in such a way that to complete his cut they would have HAD TO SHAVE HIM COMPLETELY to match the botched work they started. Clearly, they got spooked that oh crap... we messed up and now have no idea how to not make this look like a disaster. They quit before they got in any deeper into trouble. But the damage was done. When we calmly spoke to the "manager on site" regarding the entire event, she wanted nothing to do with an unhappy customer from the get go and proceeded to tell us that her three staff members told a different version of the events and that effectively we should go pound sand. We asked for her name and she reluctantly gave it (no name badge). We asked for her manager's name and she resisted until we made it clear that we would find that person one way or another. When we reached for a piece of paper to write the names down on to follow up tomorrow (today is Sunday) we were scolded for reaching and taking their paper and pen for this purpose. They clearly are trying to cover up a massively horrible job and at no point was there any effort to simply acknowledge the mistake and try and make some form of effort to work with us on some resolution. So today we have the dog home with half a belly fully shaved. Half of two legs partially shaved. And now needing to find someone to finish this mess in any way possible and I cant imagine how anyone can do anything now other than FULLY SHAVE THE DOG DOWN because Petsmart has completely clueless groomers. If they couldn't handle a Newfoundland then they should never have taken him in. Period! Experimenting and trial and error is NOT acceptable and not owning up to this complete failure as a manager should be grounds for termination. If there is a senior Petsmart staffer reviewing these posts you can surely review your onsite camera for the play by play. Disgusting and you should be held accountable for the incompetence of your staff and for the disregard your managers and staff have for the customer. We are not done on this matter and will see this through until the matter is resolved to OUR SATISFACTION.

Horrible absolutely horrible. I needed my dog to get groomed so I set up an appointment 2 weeks in advance. When time came I drove half an hour to petsmart store to get my dog groomed. Turned out they didn’t have a reservation made even though I talked to them and they gave me the date and time yet for some reason they didn’t make a reservation. Like what? How do you mess that up? Absolutely horrible. Don’t waste your time

returned items. Never got refunded after 10 days of waiting. Called store said had to contact customer service. Called than called Corp. They said have to call customer service. Customer service said call bank. no refund posted. Corp said she would take care of it after talking to them 3 times. No return call. One store was contacted by Corp refunded instantly on bank. Waited for other store to contact me, they received no call. Talked to store manager said can't do it other store did. Talked to new manager telling me to do previous steps. Talked to another manager after arguing he finally refunded my money. My whole day gone after all these calls

DISGUSTING killers