PetSmartReviews of petsmart.com

Bad bussiness ! I spent my hard earned money ( $42.00) on 6 cans of presciption dog food and had to put my dog down a couple of days later. I asked to get a refund ( lost the receipt) and they said they won't give a refund, only give store credit. I don't have any use for store credit because my only pet has died. They are a ripoff !

We had the most beautiful Maltipoo and took him for grooming at Pet Smart, at the Empress Walk (Yonge & Sheppard) location. Not only did they do a really bad job with grooming, but also they cut him around the neck and nose. They called us and complained that he is biting and they need extra staff and we were shocked since he’s never had this complaint from other groomers. He is a small breed and very calm. We had to take him to the vet after as the cut had become worse, and found out that he also has an ear infection, might be the result of water going inside of his ears as a result of grooming. We are still very upset by the work they did and when I went there to talk to the manager, he just said that “these types of things happen!!!!” Never trust them and never leave your pet there!

The grooming service is terrible and terrifying. One of the technicians stated to me that she knew from the computer notes that there were supposed to be two people with my dog while grinding his nails. Because one person went against the notes and tried to do it alone, my dog up slipped off the table and was hanged for several terrifying moments until another person rushed over to lift him back. And this is what they do when the customer is watching.

I have been to pet smart many times in the past year. It is fine if you know what you want and where to find it but if you need help in any way forget it. The only one who can help.you is on cash and will be glad to take your money. I go to pet value and Renn now. They are smaller but provide help when needed. Bye bye Pet Smart..... Err I mean Pet Stupid

I placed a order for delivery, and it was screwed up by there website. Part was delivered, and my other order was set for pickup. When I talked to an employee nobody was willing to help me. I was told I would have to pick up the order or let it fall off my card in 3 to 4 days. I lost my cash back and discount, because it would exspire. I have had issues before with delivery before.

Pet Groomer's Cut Was Horrifying . Save your pet from their unprofessional groomer service! I went in to get my Maltese groomed and I came back to a Poodle. I was told like other customers that my dog was matted when I brush him ever day. I thought they were going to trim him low and instead his came home with butchered fur. His face was butchered and hacked He had bad clipper burns on his face, neck and under arms. His rectal area was swollen and red . He could not even sit on his little butt for two days. Called the Vet to get skin emollients to ease his clipper burns and rectal area The Animal Humane Society should charge them for animal cruelty! Shame on this Big Name Corporation (Pet Smart) for letting customers Trust in their services.

Horrible customer service and not very smart about there online ordering. Right hand has no idea of what left hand is doing. Will not be ordering online or shopping in there store's anymore. Enough is enough.

I usually go and get Crickets (the big ones) I usually take 40 count. And It's enough for my chickens for 2 days at least. Last 2 times I went I ordered 40 and it seems less, so I went back the next week to get more, and thus time some woman (white with black hair,tall) came with the face of " who is bothering me now! And I asked her to give me 60 Crickets. She rush during the whole counting process and gave me a tiny bag with probably 20 and I said: I didn't day 16 , I wanted 60. Well, she hurry againg to get like 2 little scoop and closed it up. That sorry bag didn't even look like the usual 40 Crickets that I get. I went home and counted it myself and there were only 38 too bad my chickens saw them, and that Pet Smart is far from my house( Pet Smart in Yolp, Jacksonville, N. C) I paid good money each time I go there, so they can cheat me with crickets? Not going BACK