PetSmartReviews of petsmart.com

Paid $73.00 at the City Place location for grooming service worst cut I have ever received from PetSmart cut plugs out of his ears and then didn't even try to even them up. I will have to let his hair grow all the way out to get it fixed. I paid for grinding my little Havachon nails that didn't happen. I am so disappointed I should have just waited until the Arlington store had an opening. I will never use them again. When I picked Mister up she was calling him the crazy dog he is still a puppy and very active if he was to much she could have called me and I would have picked him up rather than taking my money and messing up his cut.

My very first appointment for my dog Pepper, which is a Schnauzer was made almost 4 days in advance. I brought my dog in at the appointed time of 9 AM on the 22 of August 2022. I was told that the dog would be ready in about 3 hours and they would give me a call. I took it upon myself to go to the groomer at 1:30 as I had not heard anything from them. This is 4.5 hours later. I ask about the dog and I was given an answer of the girl has to finish up she’s at lunch. I replied the dog has been here 4.5 hours, why isn’t he finished. Then I was told, that some other customer had a special need or something of that nature. I was told to come back at 2:30 which would have been 5.5 hours after having dropped the dog off at 9 A.M. I asked for them to get me the dog, they brought the dog out, the dog was under duress as he did not walk out but was dragged across the floor. The girl didn’t even look to see if he was walking, he’s a miniature and should have been carried out. I said to the girls, they haven’t done anything to this dog! My dog sat in a cage for 4.5 hours and hadn’t even be given a bath yet, and I’m being told come back in an hour and a half and he will be done? Meanwhile there are 2 girls there who are taking car of dogs before mine was. I only used Petsmart Grooming because of Banfield is located in your establishment and thought I would give your company a try. Not only that, but I received an email at about 2pm saying my dogs appointment has been cancelled. SERIOROUSLY? I’m so totally angry, I am going to do all within my power that this grooming service is exposed first of all for animal cruelty, having a dog sit in a cage for 4.5 hours. Then for openly lying to a customer while they are manicuring or grooming other dogs ahead of my dog. If I could give a ZERO I would have.

I have not had a single friend tell me they had a good experience with Petsmart grooming. The first time I went it was fine, but the second time I went it was not definitely fine at all. The staff was rude and refused to say my dog's name right even when I corrected them which was just odd? Then they told me to pick him up in a few hours, but just 2 hours later they were calling and rushing me to pick up my dog, assuring me they weren't going to give him food or water. When I got there he was still damp, barely brushed out, didn't smell clean, and was still shedding like crazy despite the fact that we paid for the de-shedding brush out. After giving me a dirty look when I corrected them on what his name was again (I literally said it when I showed up, then they said it wrong immediately--it felt like they were correcting me on my own dog's name) they told me they didn't cut his back claws because he was too anxious. This was not a problem the first time. I should have listened to my friends and not have gone back. I would never recommend this place, and I've warned fellow dog owners not to go. Save the money and take your pet to a vet that does grooming, I promise they'll do a better job and my local vet is even cheaper than Petsmart.

Terrible customer service. Grooming was atrocious at cypress location. Left our dog half shaved because they were over crowded and he got stressed. Do not go there for grooming. Very inexperienced young kids!

IHAVE HAD. MY BICHONE DONE. BEFORE MANY TIMES AND THIS WAS. THE. WORST CUT NO FUR LEFT EYES STAINED STILL NAILS. NOT SMOOTH AND SHE. KEEPS. SCRATCHING HER. EARS

Qué le puedo decir el daño que le hicieron a mi animalito me lo hicieron un corte totalmente trasquilado no me molesta el corte es hacia el maltrato que tuvieron con mi persona siendo hispana en este caso soy…..yo por no haber hablado inglés solamente estoy reclamando mis derechos por que no pueden hacer el corte a mi perrita tuve que yo llamar a la policía antes me amenazaron me dijo que me fue me botaron como si fuera un perro estaba muy nerviosa desde que entré ahí recibí malas caras vibra recibí mala cara maltrato tuve que llamar hasta la oficial de policía porque cuando fui me retire a mi perrita no me la atendieron nunca por cierto me hicieron fue un trasquilado nunca lo bañaron y me botaron como un perro más me dijeron que si yo no me iba iban a llamar a la policía y me amenazaron si yo haber dicho nada solo le dije a las señora que no era acta de atender a mi perrita y si les deje que estaban locas que no era justo tener el negocio abierto esta tienda no tiene ni son actos de atención de animales su personal no son profesionales y las amenazas están de más …… reclamos a la tienda ubicada en PetSmart, South US Highway 17 92, Casselberry, Florida

Never again! Silverado Ranch grooming salon in Las Vegas called to tell me they couldn’t take my dog at the reserved appointment time, but if i could get there in 15 min., they would fit me in. When i flew over there, they ‘didn’t notice’ that she had a stage 2 heart murmur, even though she has been there monthly for the last 3 months. They refused to take her this time, and I’m done. Horrible customer service - they let you know every visit that they’re doing you a favor to groom your dog. In all my years as a pet owner, I’ve never had such a poor experience and will be shopping small business from now on - many alternatives out there. Shame on you Petsmart - you lost a valuable customer with 2-3 dogs at any given time.

Let me start with, "I Really Love PetSmart!" for everything else but GROOMING! We have an older Persian cat. They have groomed her in the past, but today they said that she had a "breathing problem" so they didn't want to groom her. She is a "Persian!" - she always has a breathing problem! I tried to talk to the tech about her breathing but all she would say is that they could not groom any pet that looked like they were in stress! What pet is being groomed that does not have any stress?? I have not seen them turn away any dog for stress. Maybe, the tech just had a “thing” about grooming cats? Is this a case of cat discrimination? If I could give their grooming section less than one star - I would!