PetSmartReviews of petsmart.com

Went to the store and wanted to buy something that was on sale but they didn't have any in stock. I asked the cashier for a rain check and she said they did not give out rain checks anymore. I told her that was ridiculous, to advertise sales and not have any in stock and then refuse to give a rain check. Will never shop at PetSmart again.

I ordered wax worms through doordash from petsmart I received them on time doordash was great but I received the wax worms I purchased And over half of them are dead and black smushy, and they stink like rotten flesh, the whole container!!! I have a photo, just don't know how to do it.

We’ve taken my dog multiple times to Petsmart for grooming + was pleased with the results but this past time, it didn’t even look like our dog received a haircut at all… When we dropped him off, they confirmed the length/shortness for the grooming (same as previous times). We are quite disappointed + do not anticipate on continuing to be a Petsmart customer.

I would rather give a zero if that was there, they seem to have lost patience in grooming. I was taking them for last one year and things were ok. This time they have shaved both my puppies like summer and said that they have knots in their hair. Both of them look so bad like disease ridden with the way they have groomed them and it is so uneven. Very bitter experience. PetSmart fix your grooming staff. This is not expected and highly disappointed

I was rudely told not to bring my dog there anymore cause he is too old. I have gone there for three years and never had a problem till now. She did a lousy job also. She said Marley was too wobbly and she didn’t have the right equipment to do him. I would like a full refund and tip.

I made an appointment for my dog 1st grooming session. He is a Shih-tzu at Brook rd. Glen Allen va.. Absolutely the worst mistake in my life.. They gave him a Shave and put a PLUG in his fur.. I am Pissed it looks horrible.. then they said he won’t keep still so they only gave his body on 1 side a CUT. Ridiculous!! Unacceptable.. PERIOD.. Poor customer service and this Place should be SHUT DOWN.. They said they will give me a full refund.. BUT HAS NOT AS OF YET.. I’m gonna report this to better business bureau.. amMy dog is the sweetest lil thing you ever wanna play with.. he was shaking so bad when we got him back.. and didn’t even smell all that great.. Petsmart has lost my Business forever.. my final words.. GO ELSEWHERE.. if I could rate them it definitely would be a big ZERO

Zero stars if I could. Accusing me of something they did wrong. Horrible customer service!!!

Received my online order for home delivery today. Box #1 had 54 lbs of dry cat food. On top of the food they had placed 6 plastic canisters of Temptations treats (thin, fragile plastic), with nothing to protect the canisters. They ended up crushed, broken, shards and splinters of plastic with the treats spilled in the box. Over $60 of ruined product due to stupidity of box packing. Now I have a choice- pack it up and take to a fedex location or bring the mess to the petsmart store 10 miles away. That will get me a refund, but I lose out on the bonus rewards points promotion which was the reason I ordered. I will NEVER order from them again.