PetSmartReviews of petsmart.com

Leaside Location issue: We purchased a fish tank for my kids. We spent over an hour looking and ensuring we would provide what was needed to keep them healthy and happy. We told the associate we were first-time fish parents, and the fish the kids wanted. The associate then instructed us on what tank to buy. We took their advice and purchased the tank, the decor for it, and the starter kit. We took it home filled it, let it sit, got it ready. Then went back to purchase our fish when the water was ready. We were then upset to hear that my kids could not get the fish they wanted as the associate had told us to purchase the wrong tank. The kids were very sad, i was really annoyed. We asked them to return the tank and upgrade to a better tank, which i would pay for, to ensure we can get the fish they wanted and the fish would be healthy. The manager didn't want to talk to the associate about this, but eventually said no, we were out of luck. They took no responsibility. We purchased 2 small fish, they said they were healthy and would live for years. They have a 2-week warranty. Well, one died after 24 hours. My husband ran to the store to try and replace the fish before the kids noticed, but without the dead fish, they wouldn't honour the warranty, so we had to purchase another fish. We were just in there 24 hours ago, and kind of insulting. Not great customer service. After 20 years of shopping there for my various pets, I will be changing to Pet Value, or our local small shop.

I had an appointment with PetSmart to get my puppy Honey groomed today and we had a horrible experience so I took her home and she didn’t get her groomed. She got her final puppy vaccine this last Thursday and has never been groomed before (because it is not safe until she is fully vaccinated) so I have been giving her baths, brushing, and sanitary trims every 1-2 weeks. When we got there they immediately stuck a big comb in her fur and pulled upward and of course it didn’t budge because she has such thick fur. They said she was matted and they would have to shave her to the lowest length. I said that she is not matted and I gave her a bath and brush 4 days ago and there is zero matting with brushing, and even now days after you can still see her skin. Her hair is just long and thick and curly. I told them that if they stuck a comb in my hair like that and pulled they would say I’m matted too haha! Finally, they admitted that it’s policy to shave the dogs and not brush through them if they don’t pass the “comb test” and doesn’t pull through. I was very upset about the whole encounter, they were very rude and condescending and they told me good luck finding someone who will brush through my baby. And that is exactly what I did. I took her to another groomer, they said she is not matted just has curly thick hair. They put the time in and actually brushed her. They did not shave her, and gave her a great first time grooming experience. I will never return to PetSmart for their grooming services.

Had nails done. Blood everywhere in my back seat. No warning, NOTHING!! No way in hell that didn't hurt.

I took my moltipoo for a puppy grooming and the person that did the grooming cut my puppy's hair way to short. My puppy's hair trim on his face was not even. I will not take my puppy back to PetSmart. Not happy

Big chunk of fur missing on right side of my dog's muzzle. How did that happen?? Hope she washurt!! Uneven ears and ear ends were still wet. Ears were flipped up instead of under and in. Very unprofessional.

I would give 0 stars if it allowed me. This place butchered my cockapoo. The groomer told me she wouldn’t sit still but instead of just stopping and calling me she continued to groom her and left her all uneven. She was itching afterwards and they didn’t even trim her nail which I paid for. I would never use this place again.

do not take dog s to elcajon dogie hotel or day care or shop at the elcjon store they are rude and they do not care about the pets and mean to people they homeless go bath room out side the store, and they abuse the dogs, my dog came home blood and hurt paw from dogie day care,

Usually I go to Petco but they closed fairly early. Every once in awhile I go to PetSmart. Every time I go there I usually end up standing around for 20 minutes. Worst customer service ever! their prices are way too expensive. And every time I always end up walking out of the store with nothing because I don't get any service.