PetSmartReviews of petsmart.com

What is the sense of using your curbside pickup service if shoppers are taking both of your spots to pick up their dogs from the grooming centers? Even in confronting these people as they parked in the last spot (the other spot was also taken by people shopping in the store) and explaining that I was trying to pick up my order, they told me to eff off. This is a deterrent for me. If you offer curbside pickup then do something to keep the spots open and make curbside pickup happen.

Sorry to say that my Westie , Muldoon was groomed today at Petsmart on Wedgewood Ln. By John, our second experience there and our last. Took 5 1/2 hours, which is very stressful for the dog and he was unable to cut or grind his nails. The reason he needs the nails cut & grinded every 4-5 weeks is because my husband is on blood thinners , if they’re NOT a blood bath occurs. Who’s in charge? John the 20 lb dog OR YOU? PUT A MUZZLE ON HIM!!!

Making appointment for my dog Poye went well. When I entered with my dog Poye they told me my dog had to see a Doctor for his ears and refused to groom Poye. So I went to Doctors and Doctor found nothing wrong with his ears. So I ended up going to another groomer and did a amazing job. Pet smart employees are very unprofessional in what there doing. Ver disappointed.

Leaving a minimum rating as I am left shocked after seeing the cruel way PetSmart keeps Beta fish in containers no larger than a yogurt pot. Cares about animals? I don’t think so.

I wish there was a 0 star... I've been trying to get my 7yr old dog groomed for about 6mtgs. Appointments were so far out, I even tried to get him in before his rabies vaccine was out of date. They made me reschedule for being 12min late & had to rebook. But what they had was past his rabies vaccine date. I work Mon-Fri 9am-6pm, its VERY HARD getting him too & from the vet during the week & weekends are almost unavailable for months. Then when I complain, the little rat looking groomer had the nerve to TRY & get smart with me & saying she didn't have a scanner to scan his vaccine tag, that there was no store email to get the vet to send proof too. By then it was past 3:30pm & his appointment was at 3pm & they won't take him if you're 15min late saying that they have to move on to another animal? How? If my appointment was for 1hr & I'm 15min late, what they gonna do with the other 45min? They start another dog in my time slot? What if I was there on time? Would they rush thru my dog to start another one? $57-$61 is a LOT to pay for a bath & haircut that only lasts 1hr. I wish I was paid $50-$60/hr. My dog had been coming here since I got him at 2mths old. When people in the salon changed, these new people have sucked! Anyway, I'm over their passive attention where they act like they can't get my dog in for being 15min late. I spoke to the manager & when I did this chick kept looking at the other one like she wanted to say something. Thats why people/workers get their asses handed to them, their customer service in Garner, NC on Timber Drive, SUCKS! Josh, the manager did NOTHING except try to explain why my matted, lopsided hair cut dog can't get groomed. No LOYALTY for the regular customers of my skin color. As soon as I find a BETTER place even if it costs $100, I'm OUT of there, NEVER going back!

Petsmart has a sale on dog beds 30% off and all the orthopaedic beds are sold out. But now January 4th/2023 sale is over and mysteriously they have lots in stock at regular price!! Maybe don’t have a sale if you don’t want to stand behind the 30% off!!! Poor practice. I buy all my pet food at Petsmart but can’t get a bit of a break on an orthopaedic dog bed. Really sad Petsmart!!

Worst grooming ever. Rude employees. I was ripped off. Stay away

Just signed up with direct shipping and auto ship. They did not ship the products they didn't notify me until the day it was to arrive. Called customer service because they don't give you the option to cancel on the website. They were not much help either. Told me 10 days to credit back to my card but only took 1 minute to charge it. I requested an email to confirm the conversation. Told she didn't have the capability to do that but 2 minutes after the conversation I received an email requesting me to rate my conversation with the representative. I don't recommend doing business with PetSmart.