PetSmartReviews of petsmart.com

The beta fish that i bought was in healthy shape until i purchased their food... not sure ifi t was expired food or junk but i'm telling you it's the food. I've purchased things in the past from petsmart it isn't a problem at all.

I used to love petsmart but now, it is too expensive. i can't afford to buy here, i am going to try amazon

I order my pets supplies and needs over the internet. I have to say they are fast on delivery. Although the customer service department does not know what the left hand is doing to the right hand. Meaning....they are completely clueless as to the status of orders, full fulfillment, shipping. My order was shipped in several shipments. No indication on invoices partial shipment, no indication of order being completed. Called to check on when order would be received on the missing items and they said the order had not even been processed. The minute I got off the phone the door bell would ring and there would be the order or the rest of the missing ordered items. Petsmart needs to train their shipping department. I ordered my pet supplies and they put 80 pounds in one flimsy box. They did not break up the order to separate the weight. Products were damaged in shipping and loss of product was missing. I'm surprised UPS accepted the package in it's un-stable state. I won't be order from them anymore.