PetSmartReviews of petsmart.com

Three years ago brought my rescue for first grooming and had a terrific experience. Subsequent visits became problematic with nicking from shave of belly that caused an infection that lead to atbs and surgery.I tried out other locations with fair to good results. As Covid wanned getting an appointment was problematic but we finally got one... then..the bather would not cut off three small mats. I had to take my dog home, cut off mats, and rebook...a long commute. So I switched to another company who did a fairly good job. When I noticed our first Pet Smart groomer was back in operation, I thought we had resolved our search. For this most recent visit, in spite of requests and cautions about wet ears causing ear infections and not to shave his belly too close, our pup returned with wet ears, a coarsely done face and fanny with loose wisps, strands and a belly with a shave and choppy cut, the scissoring(?) was uneven all over. His plummed tail was more lobbed than usual. We're pleased they DID accomplish the sanitation cut. I heard our guy was a bit combative with brushing...so I will give the benefit of doubt. I'm just surprised and disappointed with the quality of this haircut.

2 weeks ago I was at the store at 100 Oaks in Nashville, TN & purchased 8 cans of dog food. When the cashier rang them up, she put all 8 cans in 1 bag. I asked her not to do that, she gave me a bad look, took only 2 cans out & put them in another bag. When I asked her to double bag the first one, once again she got an attitude. ! week ago I went to the same store to get some pp pads that were on sale. The sign stated "Buy one get 2nd for 50% off" When I got to the cashier, they rand up the reg. price. I explained to the cashier about the sale sign & she said "That is for members only". The sign stated nothing about being for members only. I didn't want to join due to I don't shop petsmart alot. She forced me to sign up to get the sale price & never called for a manager or anything to verify what I saw. I will never be back to that store.

The customer service in the store is terrible. I've not ever been greeted upon entering the store and I'd say about 85-90% of the time I am hardly ever spoken to at the register and almost never thanked for my business. I'm over it. They are not the only pet store in town and I will take my business elsewhere where it is appreciated. They need to teach their staff that a smile and 'thank you" goes a long way!!

I have taken my two dogs to Petsmart to various stores for grooming across the country and have consistently had a poor experience. I utilize the online booking feature and NOTHING works properly. Dates and times get screwed up, no notifications that the dogs are ready, extra fees and charges. Add the recent annoyance that the price you pay when you book online ends up being 40% higher when you come to check out and they state its because of the "breed" yet the breed has been listed in there system from day one and nothing changed....a 15lb dog is a 15lb dog!!. The prices for grooming have almost doubled in three years and the service is mediocre at best. The ONLY reason I continued to use the service was due to two employees and frankly that is not enough to make me stay and use Petsmart. I have been researching any and all alternatives to avoid going there. Buyer beware. Bait and switch tactics on pricing, it never matches what you book online and there is always some reason or other. R.I.P. Petsmart, your debt load is to high to survive and the consumer is not going to accept 100% increase in prices over 3 years or so to dig you out of your mismanaged problems....

The store itself locally is fine. But when I order script food for my dog to be shipped, they always go with a FedEx economy that literally takes like four days to go from Columbus OH to my Niles OH location. That's a 2.5 hr distance .... I plan to order online through Chewy.com from now on. They're far more reliable and use more consistent and quicker shipping. This is important food-prescription food for my dog.

Disappointed, today I got my Yorkie for a haircut and I was called because supposedly she was trying to bite every time they brush her hair after the bath. My dog is 3 years old and I had never had a complaint like this from any grooming service. They offered me to charge $10 usd more per every 15 minutes because they will need a second person to hold my dog during the haircut So I decided just to get my dog with a bath.

Traveled to get fish for our tanks, we are about 2 hours away because there are no local places so when we go we make it worth it. We have a few large tanks and several small ones and I’ve had fish for years so I don’t ask for advise when I go because generally, I know what I want. There are times when they offer an opinion that I have to question and realize ya maybe that fish isn’t appropriate, but, I should be able to make my own judgment. I’ve been here to the Eugene place three times now. Each time I go the fish associate, they ask multiple questions which is fine….. but then they judge your decisions and make snide comments about your choices as your picking. Twice now they’ve refused to guarantee fish because we chose two or more fish that they felt inappropriate based off their opinions or because we didn’t follow their advice. I have NEVER had a fish die from here, and ifI did I’m not driving two hours back for a $3 fish. Maybe if it was an expensive one, whichever I generally don’t buy anyway. I think making people feel like they are stupid when making purchases and their own decisions is quite unprofessional.

First, PetSmart will not accept my credit card online but no problem in the store. A week ago I tried to use a 15% coupon I had from Treat Trail but register would not accept. Store is also out of stock on most items