PetSmartReviews of petsmart.com

My son took our 70 lb. hound dog in for a bath and nail trim. We had booked it by phone and expected it to be a 2 hr. experience so he thought he would run some errands and wait in the area as he had time before going to work. Turns out it is a 4 hr. experience (that wasn't mentioned on the phone). As a senior citizen I'm not overly eager to pick up a strong, excited dog but I go since my son has to leave for work. It's worse than I thought. They said they couldn't really trim her nails but they tried (and obviously failed). Some nails have been trimmed and some weren't. Looks terrible. The dog is so eager to get outside that she's nearly dragging me out the door and into the parking area. I'm doing my best to direct her to the car. Turns out she has to poop. Now. In the middle of the parking lot. Seems they never let her go out for a potty break. Fortunately I have bags with me and am scooping poop in the middle of traffic. I get her home and she immediately drinks two good sized bowls of water. Dehydrated. Later she's laying on the couch asleep and begins whimpering. I've never heard her do that. I sit with her for hours to calm her down. We are never taking her back to that store for grooming again.

I bought this Item 5276966 Free Spirit® Bark Dog E-Collar, and it does not work at all! My dog still keeps me up during the night. Very unsatisfied.

I took my puppy here to the Garland location, they were all pretty friendly but the cut I asked for is not anywhere near what I got. Nails were not taken care of either , this is the last time I will use their services it is my 3rd time and enough is enough. If anyone knows of a better place please reply here. Thank you.

I purchased a 75 gallon aquarium 19 days ago and after being told the item is in stock and will ship soon it still hasn't shipped. The multiple emails and phone calls were just a smoke screen. Their customer service and lack of service after the sale are the worst I have ever encountered. I am a buyer by profession and would dump a vendor of mine with such poor performance.

I brought Lola to get her anal glands taking care. And the customer service was horrible, employees shouldn’t practice what is now their vocation to do. And just remembering that when you are coming to work personal problems leave them outside. At the end animal sence that bad bide. Happened at Woodbrige va.

I brought my Westie in for a grooming appointment. I had been there maybe 2-3 times before in the last 7 years. My dog had mats on him like this before and the other groomers (not at Petsmart) had no problem with his mats. I brought him in there and the groomer and I had a decent conversation. I said “please don’t shave him” as a joke. She said “ha, no we won’t need to do that.” I come back and my dog is practically shaved from the bottom of his jaw line to his butt. UNACCEPTABLE. I am extremely disappointed and my Westie Is acting completely different because he is practically naked in his mind…. I will continue getting his prescription food there….

Horrible customer service. I signed up for puppy classes. They canceled the class every week. The first week they said the trainer had a graduation party and then hung up on me. The second time they called and said the trainer was sick and again hung up on me before I could ask any questions. The third time they never even called, I went to the store and was told the class was canceled. I sent an email to the corporate office and the reply back was rude and simply said I could go to the store and ask for a refund. I would never sign up for any type of service at petsmart again.

Horrendous customer service (Johns Creek location) ! They called me 30 minutes prior to the appt to cancel it - I was already on the way. I rescheduled for the next day - they made me cancel that as well. Johns Creek location is pathetic and bad..the grooming manager is the worst - has pathetic customer skills - avoid at all costs.