PetSmartReviews of petsmart.com

First they gave me a fish that was double the price than it was on the website (that was the in store price) this is deceptive pricing. then they gave me a fish with INTERNAL PARISITES on top of that. I do not know what to do now because I had other fish in the tank so I have to get medications now because petsmart doesn't take care of thier animals. Also the fish tanks were overstocked which is another reason why they were diseased. The employes were also unresponsive lazy and handled the animals roughly so my fish probably have internal injuries too. It is obvious that these people do not care about their animals and do not know what they're doing. Unlike petsmart I am going to take proper care of my animals and buy the proper medications. Overall this store was a failure and I would not come here again.

0 stars. Woke commercials. Will never shop here again!!!!!!

My Corgi mix has had her biannual grooming for 10 years, and it has always been a pleasant experience for her until today, I took her in at 10:00, and when they finally let me pick her up at 4:30, she was still damp from her bath (no blowout?) I had asked for a summer cut and nail trim, but the groomer could do neither because she said my dog tried continually to bite her. (That's a first!) I paid $92 to take my very stressed, very damp, partially trimmed, nail-clicking dog home. I will not be back to PetSmart again.

I have been a Petsmart customer for many years and have spent many thousands of dollars over that timeframe. I most recently ordered two thrive reptile corner hides. The package had “fragile” written on it in permanent marker with a smiley face added. I opened the box this afternoon and the reptile hides were completely broken. They were completely shattered into 4-5 pieces. They were both in the same box with room to spare, it was one of the most poorly packed packages I have ever received. There was brown packing paper covering the items and because of the extra space they probably knocked into each other multiple times during transport. I called their customer service and the representative immediately blamed FedEx. I’m so disappointed in Petsmart and will never do business with them again

Really rude and unprofessional groomer at Bethesda Petsmart for my sweet female minberns doodle. The woman who checked me in assured me, they would not shave her. When I came to pick her up, they were finishing shaving her! She and the groomer insisted the groomer left her the longest length of shaving on the “shaving chart”.The whole experience, reminded me why I never go to Petsmart grooming.

If I could rate zero, I would! Our dog was mistreated, cut his paw, kept his dog food, didn't bother to call us, and cancelled his grooming without informing us. Terrible place, terrible service and I will never go to any of PetSmart stores ever again! You should not be running a pet hotel, if you can't properly take care of them! TERRIBLE!

I took my cat to the forum in Selma Texas . It normally takes 1 hr or more. She called me 35 minutes later said cat was ready I paid my 126.00 bill when I got back to her she had my cat in carrier . The lady that cut my cats hair botched it bad. I talked to the grooming manager. Told her what happen. She said we do our best. I told her I can show her pics but she refused. I told the manger to cancel my account. I asked for refund but she said no. This manger needs to be fired being rude and not caring for my cat. The lady that cut my cat must not of had any training.

The website is awful. No info, just stumbled around until I randomly found the problem. Delivery said 1-3 days. That is just how long it takes them to hand it off to FedEx then they say it isn't coming for another 4. OVERPRICED, ZERO CUSTOMER SERVICE AND LIARS AS WELL!