PetSmartReviews of petsmart.com

Don’t feel good after service in this shop. I wanted buy a hamster, but I don’t need a house for him. And manager her name Mag or Mak she wanted sales house too and told me what she don’t will give me a hamster without house????? I understand she wanted make a good sale for she but peoples , if you need just let go better to the PetLand. I don’t want to say some bad words but my feelings about this service so bad and so sad!!!!

I wish I could score a ZERO. Never again will I take my dog to ANY pet-smart. Florissant location is the worst. My last 3 appointments has been cancelled!!! 1 saying worker went home sick, 2nd a call in. 3rd and final one was the worker was bit and had to leave. I do understand that things do happen, but this is plain ridiculous. So I decided to go to the one in Bridgeton in hopes that I would have a better outcome. Well Not. I went in today for my appointment. He needed a basic bath and a trimming of his face. The rude worker said that nobody was available to do the trimming of his face. Needless to say, he needed it because of the cancellations that I had his hair grew. She asked if I wanted another appointment…. You already know what my response was. I found a great mobile company that’s coming to my house on Saturday. They are making a special trip just for my dog. Customer service is everything, something I did not receive at The locations!!!

I scheduled a grooming appointment for my dog because the last time he was in they didn’t cut his nails and his hair was so uneven I don’t even know how they felt it was okay to let him go. They have a cut guarantee so this groom was to be free to me since last time they screwed up so much and didn’t even mention when he was picked up. I called the manager when my husband came back with him and spoke with the lead groomer. She explained he was groomed by someone that was newly trained. Well if their newly trained please ask if they are going to use my dog as a model. She was apologized and explained they have a cut guarantee and said his next groom would be free. So when I called to confirm this new grooming appt. and that it would be free I spoke with the asst. manager and he was very rude and told me he can’t give away anything for free. He was actually trying to argue with me. This is the PetSmart over on the East end in Lancaster, PA. I explained it was already paid for and I spoke to the lead stylists in grooming yet he continued to insist I still had to pay. I asked for the grooming department to call me for the next day. I clearly was not going to get anywhere with him. We decided not to use them because of all these difficulties and bad experiences. I highly recommend going somewhere else.

I ordered an item I needed for my sick pet online for tye 1st time ever with this company and it was suppose to be delivered by a selected time frame and it never even showed up at all and I was charged for the item.

Never will i be using the grooming services in this place again. They very unprofessional and want to cancel an appoitment on same day when im in the counter with my dog. So i had an appointment for 12:30 pm on Saturday August 12, 2023. I went in at 12:00 pm and they told me your appt is not until 12:30 pm come back, so i told the lady (employee) im going to sit in my car 30 min until my appt. So i did. When i went back in the store another employee tells me your appt has been cancelled. I called you 3 times and you didnt answer your phone. Huhhhh i never received a called from them let alone 3 calls. Well i explained i was there 30 minutes ago and they didnt tell me the appt was cancelled. Why? my appt got cancelled after 30 min?? i was outside. It was just rediculous. They are petty and unprofessional, petsmart should get people that could actually do their work. PETSMART lost me as a customer and will lose a lot of people as well. Just look at the comments PETSMART. Soon ya will be PETDUMB if you keep this employees.

Pathetic service. Cancelled the appointment on the day of service saying my cat can be aggressive. I never visited them nor have they seen my cat. My cat has never shown any aggressive behaviour and have got her groomed twice. Very rude and unprofessional staff.

Grooming appt for 2 dogs, scheduled late on a Friday, cause 3 weeks ahead "that was all they had" Day of, we were called 1, asked if we would come early, as they had cancellations. We happily did. Arrived to be told they couldn't take us bc it wasn't a full 48h after receiving shots, Again, inconvenient, but not a dealbreaker. We cooperatively rebooked in person for 2 days later at 1230 pm. Went home w our dogs, 2.5 hours later, we get a call asking where were our dogs? We say we were there and turned away, rescheduled for Sunday. Response, Oops, sorry, see you Sunday. That should have been 1st red flag. We tried to give some grace for that confused phone call. I guess the groomers don't communicate w each other? Drop them off on time on rebook day, 5 hours later, we are worried, with no call/communication, we decided we would directly go to pick them up, bc the grooming dept would be closing before long, They looked terrible, cuts uneven, back end of one skinned raw at rectum, nails not done, the other's nails were rough cut and split. They were suprised when we arrive and ask Are our dogs finished? Response Oh, the other groomers left, they were in a hurry, they must have forgotten to call. We were 15% off for the "trouble" and a cookie. I wouldn't take a stuffed animal there. Their report cards didn't reflect any major issues. Definitely won't return. The quality of grooming was abysmal and not worth the $ at all. Very disappointed.

Went to local petsmart and young girl working in aquariums refused to sell me 2 fish! I have kept fish for over 30 years, not new to fish keeping, she asked lots of questions, tank size, other fish I had and flat out said I can’t sell you these fish! Pissed me off. No one has ever asked me all these questions before there, or refused to sell me fish! So glad I order most of my aquarium supplies online, way cheaper and you don’t have to deal with rude employees!