PetSmartReviews of petsmart.com

The groomer cut my dog neck, two big cuts, the worse part is that the manager told me by phone: “our groomer had an emergency, we only gave your dog a bath”, when I went to pick up my dog, half of my dog body was shaved, later at home I saw two big cuts in my dog’s neck, that were treated with some medicine. They didn’t even mention this, they just lied. I think they stopped the Grooming because my dog was bleeding, so dangerous this place, be careful with the groomers, the manager is the worse he lied at the phone, he didn’t even explain what happened. Don’t risk your dog health in this place super dangerous, Yesica was the groomer (Fremont California), maybe she was just learning, so dangerous that they practice with your dog, it could be worse. I am so glad that my dog is alive, just be careful.

I ordered dry and wet dog food online. Called customer service to make sure order was correct. Instead of receiving the dry dog food they sent me Squirrel Food! I understand mistakes are made but these are two completely different foods. Called customer service and told them what happened. I explained my dogs are allergic to chicken and I live in an area that doesn't carry the dry food. I was now out of dry food and couldn't wait for another shipment. The only thing she offered was to reship but since they don't ship on the weekends and it is Friday, I wouldn't get it until at least another week or so! I also had this on auto ship so I cancelled that. Customer service should be way better especially since Petsmart made the mistake. Needless to say I won't be purchasing anything from Petsmart again.

I would give them zero stars if I could. They sent me a receipt for purchase in 2017, that I never made. I contacted the company and asked them to check their records and remove my email from their database. They were very polite and apologetic and told me they would fix it. Yet they continue to spam my box (got another email today) and they thought my request for removal my address is equal to signing up as a subscriber. I do not own a pet and I never been to US. This is a shady company

PetSmart stop selling real fur! Rabbits don't want to be killed & skinned so that their fur can be made into cat toys!!!!

My dog has had a seizure The Titusville grooming saloon said they could only take him if did not have a seizure for six months. He has not and is under vet care. Now they will not take him at all beacuse he has had one seizure Don't use Petco for grooming because they are a bunch lairs and terrible customer service. You will sorry.

I spent my morning setting up a new account for a first time auto ship. PetMart was displaying a 35% off for first time auto orders so I had two items in my cart. When I went to check out, only a $20 discount showed, which didn't even cover 35% off on my dog food, much less the other item. I read the details and no limits or maxes were mention. I had to call their customer service to have a $20 limit confirmed. Where is their legal team review to avoid false advertisement. I feel like I wasted way too much of my time and in the end they lost my order.

Went to PetSmart at 5574 West Grand Parkway S. Richmond, TX 77406 and Kaylee has communication problems. She came across like she wasn't in the mood to work. It took me rescheduling and going to PetSmart on Fry Rd to understand the vaccination policy Kaylee couldn't communicate. She was verbally aggressive, her attitude was standoffish and attempted to turn it around on me.

I brought my dog in for an appointment I set up on line. They told me she would be done in 2 hours. I came back in 2 hours, however she was still not done with my dog. She told me she would text me. She texted me 45 mins later and so again I went to the store. The groomer was still not done despite the text they sent. She then brought out my pup 5 mins later and was only partially groomed. I will never go back there again. Not organized and very unprofessional service.