PetSmartReviews of petsmart.com

Went and took my dog to get groomed Oct 5 wow she smelled like she DIDN'T get a bath the cut look like she shaved her in all directions ABSOLUTELY TERRIBLE just so disappointed not GOING back 91 DOLLARS for what !!!!!

Placed an order for $100 worth of dog food using paypal as form of payment. Petsmart.com says unable to process so I try a second time, still unable to process. I put it on a debit card, received my order. Now I find I have 2 holds on my paypal account for $100 each which wont complete until petsmart completes the orders (the order already completed and paid for with my debit card) Petsmart customer service says I just have to "wait for it to fall off my paypal account which could take a month"! As of now I have been charged triple for 1 order.

I am very disappointed with my El Cajon, CA doggie daykamp store. I have been taking my border collie (Fridays) and mini schnauzer (every Monday) for 5 years. They totally enjoyed the interaction with the other doggies. This was displayed with excitement when I was ready to pick up UNTIL recently. My store has gone though a turn around of personnel lately. A month ago my border collie was laying in the corner, quiet and shivering WHICH SHE NEVER DOES. Personnel told me she was taking all the attention away from the other dogs and she needed a timeout. 😳 How do you do that? They kicked her out of doggie daykamp. Afterwards there was the doggie daykamp employee yelling at the dogs to "shut up". I was bothered with this and told management. They said they would address issue. Yesterday I picked up my schnauzer from his weekly daykamp. Employee again was yelling at dogs saying "shut up" as she is walking around looking at her cell phone. My schnauzer was very stressed when I got him and I asked what happened. There response was "he was in the corner shivering so we put him in a cage to calm him down". Again, this same employee was there yelling at barking dogs saying "shut up" where customers could see and hear this behavior. Again,I talked with management. As shift employee changed, other employee took a water bottle and sprayed a wiener dog to keep quiet. 😳😡 Sad BUT I will no longer be taking my dogs there any longer for doggie daykamp. Unexceptable behavior by someone caring for my pet. I am disappointed, frustrated and angered. Mostly by management not taking my concerns seriously.

PetSmart has some discriminatory practices when it comes to minority customers. I made a purchase that needed to be returned. Never used, and I had the receip. I was told I couldn’t get CASH back although I used my debit card and the return policy on the back of the receipt clearly states when using a debit card you can get your return refunded in cash! I was beyond humiliated (9/6/23) 2 weeks ago when Manager, Dwayne told me that he didn’t care what the return policy stated, he told me that’s not the way he runs his store. The sad thing is you have managers like this that go rogue, discriminate against customers without any regard because they petsmart lacks a formal way of handling “leadership complaints.” I started doing more business with chewy due to the way I’ve been treated as a African American customer. These issues are definitely going to have to be addressed formally on an external platform. I’ve waited two weeks for someone to call back and address this. I don’t want any contact from VARINICA HARGINS! I will file complaints with the Missouri human rights commission for discriminatory in a public establishment to say the least and on the company for lack of response and a history of this type of continuous behavior. This is the second incident similar in nature in 6 months; BBB, Consumer protection bureau and certainly on social media so that others are aware of my discriminatory treatment at PetSmart.

I took my 4 year old dog to Petsmart in Hudson for grooming after our prior groomer retired, was happy the first time but not the second time didn’t smell like they had bathed her and she got fleas from that grooming site! My dog has never had fleas and we only have 1 dog she is also always been treated for fleas and ticks!! This is awful and a problem!! I think they need to clean more than they do!! I will never go there again and would never recommend their grooming services to to anyone, unless you don’t care about you animal getting fleas!!

I'm only giving a 1 star because a half is not available. My dog was to "difficult" so they only did the sanitary grooming.

Terrible customer Service for grooming. Lady was very disrespectful and my dog was in the salon for 10 minutes very calm and then she said he had a head like a pitbull and would not allow my dog to come in. He has been there many times before. I told her he wasn’t a pitbull but she said he still had some features of them so she wouldn’t take him. Wouldn’t want her to wash my dog anyways. Terrible. She was cutting another dog who was shaking and she kept yelling at the dog to Stop shaking.

Where do I begin. I booked for a grooming at the Pickering location, as it was the only location that had time to accept my Labradoodle. At 8:00am the day of the appointment I received an email saying that my grooming had been cancelled. I immediately called and was told that the groomer that was assigned to my dog had a weight limit of 30lbs. My dog is 29 lbs and set up in the Pet Smart system as such. The employee couldn’t understand how a Labradoodle could only be 29 lbs and took it upon herself to cancel the appointment without contacting me. I informed her my LABRADOODLE was under 30lbs. She agreed to keep the appointment. I drove from downtown Toronto, to Pickering. It took approximately an hour. Upon arrival they did a pre groom inspection and told me they could not groom her, because her ear tips were too matted. Firstly she was just groomed by another Pet Smart a month earlier, so maybe they did not groom her properly? I suggested the alternative was to groom the balance of her body, and that I would take her to another groomer that was qualified to deal with matting. 🙄 I was then told that they would not be able to see her, or to do any of the grooming at all. I spoke to “Daniel” the team leader, and then also involved Peter, who I guess is part of the management team. This service was appalling, and to be completely transparent, I was embarrassed at not only both of their customer service, but also lack of ability to deal with matting, or agree to do the balance of her groom. It then took me 1.5 hours to drive back to Toronto. I provided a suitable alternative, based on their lack of ability to deal with slightly matted ears to groom the rest of her and they sent me home with a un-groomed dog. PLEASE NEVER TAKE YOUR DOG TO THIS LOCATION. THEY ARE RUDE, UNTRAINED, AND UNQUALIFIED TO GROOM ANY LIVING ANIMAL I am saddened that a company like Pet Smart would employ such incompetent employees.