PetSmartReviews of petsmart.com

I have a 15 pound shitzoo she needed grooming,Katlynne called me in middle of a funeral to pick her up,she was biting her,she advised me to take her to a vet to put her asleep to be groomed? I had to take a day off work,to take her to another grooming professional that didn’t have any issues at all!!They told me she just needed breaks and u have to go slow. I do not recommend taking your pet here for grooming!

If letting animals die needlessly for profit is where you like to put your money.... never spend your money where they cage animals for sale, it’s cruel. Plenty of other options out there. Clean up your act petsmart

Pet Hotel at Petsmart East Hartford, Ct. Where to begin. I wanted to booked online to board my dog for the weekend. Unfortunately, the website was buggy and couldn't book. I had to book via phone call. I was told that with 24 hours I would get an email confirmation. This never happened. I then called to confirm the details and ask when I would get the emailed confirmation. I asked them to check my contact, and was told the wrong email address after I confirmed with the original employee I booked with. After not getting email confirmation days after, I called to follow up. I was then told that they DO NOT give email confirmation. I then asked what what was the breakdown and totals for the services I requested. I was given an inconsistent breakdown from the original employees verbal confirmation. This doesn't end here. I then asked about the paperwork needed for my dog. I was told that I just needed her rabies shot record and a copy of her license. When I went to drop her off, I was told that she needed a different record of a vaccine that I never even heard of or was told I needed from both of the employees that gave me verbal confirmation. I told the employee at the desk that I would get the shot and documentation then return. When I returned(and some $245 later), I was told that I couldn't board her because they needed 48 hours for the vaccine to go through her system. I responded that they originally told me that because she was a pitbull, she wouldn't be around other dogs and she would be in a private room. I was then informed that because she will walk by the cages of the other dogs, she may infect them or get infected by them she may get or give "Kennel Cough" and there is a liability with that. I was not satisfied by this, but was told she was cancelling my reservation, so I left. The amount of misinformation by the other employees, sheer lack of their own policy knowledge, and horrible customer service, I left, never to return to the Pet Hotel. I may never shop at this business ever again! I hope this does not happen to anyone else. The amount of stress on my pet was with the back and forth and the unplanned visit to a vet, and the cost of that vet visit alone was ridiculous!!!

Banning a dog AFTER being groomed because he was stressed and would not get out of a cage is pathetic. The grooming process itself was sub par but staff who are too nervous to get a dog out of a cage is frustrating Avoid Newmarket's location. 8126 Yonge St RR Newmarket, ON L3Y 4V8

******2nd update******* Police report filed still waiting from the detective BUUUTTTT as well as I got a call from the District manager Jamie Shrodder(don’t know if it’s spelled right) apparently there is NOTHING they can do about our money being stolen FROM THE MANAGER b said that there’s no cameras in the office where they have the safe so they can’t see her take our money….HOW IS THAT SAFE to have no camera in the room with the safe?! I’ll gladly accept the loss of the $292 but what PETSMART needs to do is realize that they have a thief working among them and I’ll leave this in the hands of Karma, cause one thing about Karma is the tables will always turn. Word of mouth goes a long way!! ****Update*** We were able to talk to the manager who did review the video, and older couple did return the Wallet which did fall out of the pocket in the store foyer (cart corral area) we asked if the customer fumbled with the wallet she said no he picked it up and retuned it right to an associate, we we replied “so your confirming the customer didn’t mess with the wallet and returned it so the money was still in the wallet when it was given to the associate but when returned to us it was missing, not to point fingers at anybody but do you see how it’s conflicting?” She responded immediately “I trust my managers so that’s,THAT!” From there we have filed a report with the police and have a detective looking into this. —Previous post below— I hope the $292 dollars that was stolen out of my wallet when it fell on the ground was worth it, apparently “an old man” returned my wallet from outside but only stole the money that was wrapped in a receipt instead of all the cash, when we went back to get it and noticed some money missing, the cashier seemed unwilling to get a manager to look at the cameras then when the manager was called (I think her name was Brittney) she rolled her eyes and smirked and made a face at the cashier thinking I wouldn’t see and was at a loss for words when I asked her not to make faces at my situation and to help when I asked for her manager. All I was wanting was for someone to show even A LITTLE compassion and caring that I was robbed of $292. Now the “highest of managers” shows up and they are telling me there’s nothing they can do, I ask for their manager or the store managers name so I can ask to speak to them and they “can’t give out personal information” they said they didn’t know the store managers name and if they did they couldn’t help me… so what is someone suppose to do if their personal items are stolen on property? I guess nothing because nobody can access any cameras and nobody can reach out to any managers or give any names of managers… sounds to me like this may have been an inside job and they didn’t realize I knew exactly to the dollar how much was stolen..

There grooming service is less than spectacular. Dog was scheduled for a bath, nail trimming and a groom. They did not even complete any of the services that i asked. His nails were not trimmed, the did not complete the groom itself, leaving him with lumps of fur under is arms and did not even groom is feet. They also failed to mention that nicked his skin in the process. When I mentioned their poor service, they wanted me to bring him back in a few days, so they could finish their incomplete services. I will not be bringing any of my pets back to this location let alone any other PetSmart. HIGHLY RECCOMEND PET OWNERS TO NOT BRING YOUR PETS HERE!!

If you need lifesaving medication for your pet, do not buy from pets mart. It took 30 days to get my medication for my dog because they kept dialing the wrong number to my vet (disconnected number). I called more than 10 times to pets mart with the right number and they kept dialing the wrong number. Finally a 3 way call was made and My vet was so frustrated that he gave petsmart the approval for that prescription plus 2 refills. So one month later, here we go again. 4 times they say they have tried to contact my vet and cant send it until they get approval. I found out that at least they have the right number. My vet has called them and still no shipment. I have never ever seen such incompetence in a company. Luckily last time I got very expensive pills from my vet when I ran out waiting. But at least he didnt die waiting. I repeat, these are life saving drugs. There is no way to communicate to corporate, I wonder why!!!! Last thing. If you email them or reply to them, you get a case number. So I have many many case numbers.

Our dog had an appointment for shampoo, brushing and nail grinding. We arrived on time and were told it would be 90 to 120 minutes. When we checked in at 120 minutes, the groomer at first seemed unsure who are dog was and then said "Oh I have been busy and haven't gotten to her yet." We eventually were able to pick her up just shy of four hours after her appointment time. This was excesive and very hard on our anxious dog.n We have been customers for many years and never experienced this type of delay. Hopefully we will not need to return in the future.