PetSmartReviews of petsmart.com

I had placed an order online to be delivered to my house on the same day. I realized several hours later that I never received an email stating that the order was in. So I went into the store to find out what had happened. I found this very kind young gentleman who was going to help me. He was looking through the online orders for me when all of the sudden this other man came up. He was rude to the guy trying to help me and told him to go work in another area (I found out later that the young gentleman hadn't even clocked in yet and was helping me to just be nice). So I stood there, thinking that this curt man was searching for the order for me when he doesn't even look at me and walks past me and says, "We probably don't have what you ordered in stock." and walks out the front door. So I walked to the back and searched for the items that I originally ordered online in the store. I ended up checking out with the original helpful young man. I asked him the name of the curt man and he informed me of his name. I also asked if he was the Manager of the store and he said he was. The young gentleman apologized for him over and over. I think that a Manager of a store should be a reflection of what customer service is. Tim the Manager apparently needs some refresher courses in Customer Service and how he treats his employees in Mt. Juliet, TN.

Store provides high quality and hard to find items. Prices are somewhat higher than stores that do not target pets but sell pet supplies. I had purchased two large sturdy dog bowls at a job lot for a $4. Needed a second set and could only find the same setbat Petsmart.....for $15 each bowl.

3 stars because overall they are fine but I had a problem with the dog trainer where they setup an appointment (this was before covid) for training but then the class was empty so I had to wait for another class, but I couldn't do it because the times didn't work out. They shouldn't have signed me up for the first class and waste all my time if it was not even available.

I take our dog into Petsmart to get her nails trimmed. The groomers have always been very friendly and amazing with her, despite her being really uncooperative. She is a very friendly dog, but just very anxious about the vet/groomer visits... to the point our vet gave her meds to calm her down before appointments. This day was no different except that this time she took a huge, steamy dump as soon as we walked in (at the entrance of the store.) As I am profusely apologizing to the cashier, she points me to a nearby clean up station. There are 3 Petsmart employees standing close by, just watching as my dog is jumping on me, yanking, pulling me every which way, continously nearly walking through her poo. I didn't expect them to clean up my dog's rude gift she left, but I was surprised that none of them offered to help by holding the leash for me or allowing me to drop the dog off with the groomer so I could come back and better clean and disinfect the area. I couldn't even open the poop bags because of how badly my dog was behaving. Poop is falling on the floor as I am trying to get to the wastebasket with only one hand to work with (as my other hand is trying to control my dog and hold my purse that's now wound up with the leash now.) I just ask that you help a sister out when you work at a pet store and see people having a difficult time rather than standing their staring at the trainwreck in front of you.💩🙈

My last experience was ok, no problems they just don’t have a big selection in Maplewood. I got a guinea pig from there about a year ago and he is perfectly healthy.

Shame on you, PetSmart, for not ensuring a safe shopping experience for both the consumer AND the employee!! Yes, there is curbside service, but I ran there quickly not knowing that this existed ahead of time and went inside to grab something really quick. Nobody was wearing a mask or social distancing, and the registers had no shield guards such as most other stores currently employ - nor were there guidelines for people in line to maintain 6 feet of distance. I had to go there for something specific, but based on how scared I felt regarding exposure risk, I will not return. The only plus is that the employees are always friendly and helpful, but I feel sorry for them.

I just received my online order and found no packing material in box to keep items from moving.The box of fancy feast broke open and cans were allover the bottom of the packing box.They appeared to be intact but the carton of cat sip milk was leaking.My question would be why they do not use packing material when they ship orders?

We go to Petsmart a lot. I purchased 2 angel fish. Over the next 2 weeks, I lost those 2 fish and 9 of my own. I 6 of them as proof and went into the store. They tested my water, it was almost perfect. The only change is their fish. They refunded me for the 2 I purchased and were like “sorry bout the others” like it was no big deal. I told 3 employees and showed them all the dead fish. Nothing. Since then, I have lost 4 more. They just don’t care that their product destroyed my fish. It’s like starting over since I only have 2 left.