PetSmartReviews of petsmart.com

I'm getting sick and tired of pet smart running sales on EVERY KIND of dog food but their OWN BRAND AUTHORITY come on pet smart. We tried to change our dog to another food...and discontinue being a loyal cistomer die to this .but lucky fir pet smartt....she likes it too much. It is a good quality food but give us a break and put it on sale please. 🙏 It ised to be on sale often and hasn't been in over SIX MONTHS!!!! ITS YOUR BRAND! Im shocked..you stopped any kind of sale on it at all! Everything else will get their turn...why not aithority lije you used to? 😩

Brought my dog in for grooming with Skyla D at Burlington Center. Skyla immediately seemed annoyed, I assumed because I was 10 mins late and had missed 2 previous appointments. Fair enough, I would be too. But when I picked up my dog, he looked butchered. And to top it off, he had been cut by his anus and in the armpits of the two front legs. This was a week ago and my dog again was just bleeding from the same wounds. I completely understand being frustrated with a customer, but the lack of professionalism hurting my animal (who did nothing) is disgusting and unacceptable. Either this groomer was spiteful or not good at her job. Either way, not acceptable. I do not recommend this groomer and will not be booking with her again.

I bought a small protein skimmer here at the Bloomington store and this thing has NEVER worked correctly, I don't know anything about skimmers so I wasn't sure if it was or not, so upon further inspection and watching YouTube because there was no instructions plus the box had been taped up as if someone prior brought it back ...well now it is too late to take back..also I went in asking advice and to tell what is going on with my tank and honestly the salesman was knowledgeable on what he was talking about but I couldn't get ONE WORD in edgewise to tell him about my problem, I tried his advise but ultimately went with my initial reason for coming there so I just ordered it online...sad, he talked me out of buying what I wanted and sold me a bum skimmer.

My first experience with Petsmart grooming. My last experience with Petsmart grooming. I am completely dissatisfied. The only thing I am happy with is they clipped his nails. I can’t safely do that. He is a shorthair dog so no cut needed. Person who did the check-in was rude. When I picked him up they did not stop to talk to me. It cost me about 70$. I am concerned that he was not treated well because he shivered and cowed down on the way home. He is 10 years and has never done that before. I do not recommend them. South Broadway Tyler TX

This isnt the first, second, or even third time this has happened but I have 2 guinea pigs who eat a lot of hay. Unfortunately i have an allergy to timothy hay. First issue is that its hit or miss whether the bag you have has good quality hay. More often than not I end up with with differnent cut hays which are likely first cut but full of stems and twigs which i do not want to feed. This is a problem with the supplier but Petsmart sellig their product shows that they trust it...which they should not. The amount of waste in the bad is extremely large with a good portion being inedible for my animals. The second issue, and the more concerning one, is that I buy orchard hay to reduce my allergies. MULTIPLE times i've bout a bag of orchard hay and it turns out to be timothy, which im ALLERGIC to. The damage to my pets is low but what if i had an animal that was also allergic to timothy hay and i bought a bad assuming that it was orchard or if i was a new owner just trusting the product? This isn't just a mistake, this is something much larger and the reason that they get away with it is Petsmart does not seem to care. I've called and raised the complaint on the phone but we all know that is where the buck stops so i'm hoping that people see this and maybe think about making some changes or atleast guarantee on the product.

Have taken my German Shepherd here for grooming for a number of years, and now she is 11 yrs old and has weak back legs, yet you do not have capabilities like a sling or something to support her while she would have to stand for a long period and not have distress on her back legs. Obviously you don’t cater for older dogs who have been customers for many years😡

I buy a lot of Fancy Feast here and almost always order online. They won't let you buy in quantities of less than 6 but that's OK. (You'd be surprised how often there's an extra can in there from counting mistakes). My only complaint is the accuracy of my orders is not very good. There's a difference between pate and grilled. The cans are even different colors. Why do they get them wrong so often?

Employees who don't want to work on Sunday should talk to their manager about a shift change. There is nothing more annoying than dealing with unfriendly employees.