PetSmartReviews of petsmart.com

PetSmart in Duluth, MN. You need to do better. I was just in there buying some food for my reptiles (roaches) I found two containers with moldy roaches so I brought them to the cashier and told them there were moldy roaches in the containers. This individual brought it back to the roach area to PUT AWAY. I quite loudly stated, for the next cashier to also hear, that those two containers had moldy roaches in them. Pet owners do not deserve to pay for this and pets do not deserve this kind of treatment. This could make someone's pet extremely ill if they didn't notice there were moldy roaches. You are one of the only places in Duluth where these can be bought without buying online. DO. BETTER.

You can mind your own business and not preach at me about hiw to take care of my fish when u keep yours in small cups. And no i don't have a heater for goldfish that are living in a pond rudest cashier ever. Petco from now on

This is genuinely the worst "pet store" I have ever seen or been to, my stepmom worked there so I got a front row ticket to look at all the bull crap. They sell painted decorations for fish which can make them sick,the enclosures and tanks they sell are too small for the animals they sell and they even sell fish bowls which if you don't know how horrible those are i recommend doing some research. The majority of the employees don't know what they're doing leading to poor customer service and even worse, dangerous conditions for animals. There have been several times where animals haven't gotten fed or where they aren't in suitable habitats, not to mention the fish are in absolute horrid conditions. This has less to do with the employees and more to do with the store itself but there are goldfish kept in a small overcrowded tank which is just awful. This is not a safe store for animals and I do not recommend going here at all, the more you support them, the more animals get hurt or die. (Please excuse any grammar or spelling mistakes)

I had a grooming apt for my two labs at the PetSmart in Salisbury, NC. First, I had to wait 10 min to check in because they were chatting with someone. Then I overheard a staff member on the phone saying” your first apts are here” - obviously the groomer was not. Then staff asked me to move over so she could check out another person - I have been waiting patiently and was first in line. Finally, when she decided to check my dogs in she told me they wouldn’t be able to bath my older dog because she was panting - dogs pant! She was laying down on the floor perfectly chill and panting- it’s hot! She kept wanting me to walk the dogs around the store for a while. The manager came over and said they can’t bath dogs that are panting per their policy. I told him that is absolutely ridiculous and she is always like this when we go to a different PetSmart and they have no issue with it. I asked if they could at least trim their nails- they said no. Seriously, just tell me your groomer is running late instead of lying and making up crap. I called the other PetSmart I usually go to and explained what had happened and they scheduled me a new apt with them! WOW, was that so difficult!?

They abused my six and one had pound miniature yorkie see below - Buyers Beware!!!! I heard back by a grooming representative after my store complaint who would not give her name and said my 6 1/2 pound yorkie was aggressive because it took two big stature women had to hold him down to do the horrible hair cut that we fixed after picking him up. This is after two other stories which were fireworks the night before which where we live were none and dog was aggressive before which the others commented such a loveable little guy - many, many lies covering their abuse. In addition, I consulted a friend who provided the following: No, this is not a safe or standard grooming practice. Forcing or "pinning down" a tiny 6.5-pound Yorkie with the body weight of two adults is extremely dangerous and can easily cause severe trauma, broken bones, or suffocation. Professional groomers and veterinarians emphasize that the safest way to hold a small dog is using the least amount of restraint necessary. If a dog is resisting, the correct approach involves the following methods: Gentle Handling: Instead of pinning, handlers use gentle holds, like cupping the chest and rear or restricting the elbow to prevent pulling. Positive Reinforcement: Using distractions like lick mats with peanut butter or offering high-value treats helps keep the dog cooperative.Petsmart groomers are not professionals and Please check reviews before you ever submit your dog to these abuses - I wish I did!

Tried to have a certain food bowl shipped to me it arrived in pieces twice. First time it arrived with no packaging material at all (heavy ceramic bowl, btw) and it was broken, of course. Called customer service and they sent out another one and guess what, broken in literally 12 pieces because this time they used one layer of brown paper. So don’t have anything breakable shipped from these people.

My account was hacked and I immediately notified petsmart. They wouldn’t cancel the order and instead said to call my credit card company. I did so and reported it as fraudulent. When my card company reached out to petsmart, petsmart said this was a valid purchase now leaving me responsible for the full charge. Not a single customer service rep has been helpful in resolving this and I had to pay due to their incorrect handling of the entire situation. I’ve reached out endless times and not a single person has helped me when it should have been a simple Refund.

I have been a customer for over 10 years with the same awesome groomer. Unfortunately petsmart puts grooming packs together and if you buy 6 you have 6 months to use them. If you buy 12 you have 12 months. Please tell me who takes their dog faithfully every month to the groomers. If you are sick and postpone a grooming you loose it. Unless you bring your dog in in 3 weeks just to not loose it. My vet does NOT recommend washing a dog monthly due to the natural oils and the drying frequent washes can cause. It sounds good but BEWARE only buy them if you are committed. One would think a decent upstanding store would give you a little bigger window to use them in,obviously they are not anymore. No partial refund, credit, discount coupon notjing when I inquired. The " manager" if you can call her that in shorts and a t shirt( very professional) just kept saying its a corporate issue......HEY CORPORATE LISTEN!!!!!!! YOU LOST ME AS A CUSTOMER FOR MY DOG AND 7 AQUARIUMS I MAINTAIN. GO ANYWHERE ELSE!!!! Go to Petco.