PetSmartReviews of petsmart.com

Customer service reps are rude and don't speak clearly. They are something else - low class working for a low class company. They argue constantly. I ordered oerthe phone because the website was horrible and was sent the wrong item. They told me to carry it back in. I told them to pick it up. They are rude, nasty, and inept. Is this what I get dealing with a rotten company? They didn't help me.

I will never take my dog back to petsmart 1 it take me almost 5 hours t grooming my dog, the groomer was very rude her name is Emily she stormed away the manger was sitting right at the computer and didn't nothing which is Denise. They over charged me when I schedule the appointment it told me it would be 53 dollars but it was 68 I tried to get the girl to example to me why the charge was different then the price when you book she go up set it shouldn't take from 1130 til 5 to groom my dog. that was unacceptable. my dog will never go back to Petsmart.

My friend called me and sent me a video of the inside of the Petsmart dumpster and inside there were all different kinds of animals that had been literally thrown away. 😡 It makes me so sad that people would do something like that. Everyone please always check the dumpster behind Petsmart for unwanted pets.

The worst service I've ever had. I have kept an aquarium for over 20 years with different types of fish. I came to the Petsmart store to buy some fish. The seller said that she does not recommend that I keep certain types of fish together. Then I tried to buy only one type of fish. I was refused. They simply refused to sell me any fish. I was shocked and got a lot of stress.

It's just waste of time if you order from petsmart pharmacy, ordered on Dec 2, I called my vet to respond to the request, received message on dec8 order approved, after that no news from them????? Called customer service they have no clue what they are saying. Nor any information about my order, it's medications I order which my pet needs , not treats and they have such a careless attitude, will never order from petsmart pharmacy anymore, [ I am a regular customer of petsmart]

I ordered prescription dog food online on Saturday 12/1, and there wasn't any update on the order until Friday 12/8 when I heard from PetSmart that they were trying to get authorization from my vet. I immediately called my vet (who didn't seem to see any authorization pending) and got a prescription which I emailed to PetSmart, but I never received a response and there was no movement on the order. On 12/13 I called PetSmart customer service to see why the order was delayed, and was finally told that the order got "stuck" because the item was out of stock. They were helpful in canceling my order, but I've now wasted 12 days waiting for this order. And in the meantime I've been feeding my dog food that is actively making her condition worse, because I wasn't able to get this item timely, and there was no proactive communication on it. I was able to find this item on Chewy and within 30 minutes they confirmed the prescription, and it shipped within 3 hours of me placing the order. For next day delivery. Next time I will order from Chewy first - their speed is unmatched, and had I done that in this situation I would have been feeding my dog her new prescription food for over a week already.

Poor customer service. I traveled out of my way to make purchases that were advertised online. Nowhere online did it say you must be a member to receive the offer. At checkout, I was informed point blank I must be a member to receive the offers. The clerk gave no options, just simply told me I needed to be a member to receive the deal. Did not purchase the items, won't go back. I don't need to kiss somebody's a-- to take my money. Had the check out person offered me the option to become a member and smiled I would have made those purchases. I stopped at the next pet store up the road, on my way home.

We tried to order on line and by the time we got done entering our items. It blocked us. The online system is buggy and makes me question security. They lost a lot of money today.