PetSmartReviews of petsmart.com

Ordered online--due to some confusion regarding delivery address (maybe a conflict between PayPal and what I selected on PetSmart's site? I don't know: was never informed what the problem actually was, so we could address it!) PetSmart CANCELLED our order, without notice. This, despite the fact that the purchase was approved, and went through all our payment processes. I was to wait 3-5 days for PetSmart to "review our case," and finally had to get back to them myself. They informed me that our purchase "could not be reinstated," but I could place a new order. Obviously they don't want to sell online--trying to order from this company was a waste of time.

I had an appointment for my dog to be groomed. He had some matting. They called in the middle of the grooming and said they had to stop. We I got there he was crying in the back. He was half shaved (not the spots where the matting was and had hair hanging. When I got there I was chastised for coming too soon. About 45min. I offered to go sit in the car until they would take him. I WILL NEVER GO THERE AGAIN. I called the grooming mgr. and she made the excuses for the girl but she did not see the wreck they made of my sweet little dog. Nor did she have any interest in listening to me. They have a bunch of young girls that are rude and don't know what they are doing. Hailey is the only one that is of good experience and quality and caring.

Made an appt. to have my puppy groomed! when I called they ask if she had her vaccines i said YES!! you may verify with her vet this is the name !! So i show up a week later for appt. I was asked for her vaccines ? i said i gave u all the info to verify? Oh we don't actually speak to the clients its a call center that u call ?????? INCOMPETENT people !!! Jason a manager from the store just said he was sorry!! Ruined my day wasted my time!! No More PetSmart for me!!!

I was at your location at 5154 Nicholson Lane attempting to buy some algae eaters I was given a third degree about what size my fish tank was then told by the manager Brittany that she is only allowed to sell me two algae eaters went back to the store later Brittany send a text message to her co-workers telling them not to sell me any algae eaters now certainly the size of my tank shouldn't matter but it's definitely bigger 55gal. than the tank in store that you house these fish for sale, and the associates act like they were afraid to sell me any fish this is borderline discrimination and I believe your manager Brittany definitely has a control problem and PetSmart certainly does not want or need my money I'm wondering what my options are at this point considering that the only thing I wanted to do was buy some fish and your managers personal blackballing action it's not warranted and I'm sure not legal, And I certainly wasn't aware that I had to pass a screening test in order to buy some fish. And Brittany is very rude

Abusive to animals 152nd pet smart Took no responsibility just said they’d be in touch with legal team

What a disgusting company you are. DO NOT TAKE YOUR DOG HERE UNLESS YOU WANT IT MUTILATED. JUSTIC FOR BRUCEY!!!

I went to the store located at great northern plaza .north Olmsted, Ohio on Jan 18.all I wanted was 3-4 goldfish,the sales girl in the fish dept asked me “What size tank you got?,I replied “ I got a 20 gallon tank . The girl by the name of “Renee said she couldn’t sell me the fish, so I asked if I could buy some feeders, she said’ wait a minute let me go ask, she left and returned shortly and said she couldn’t sell me any feeders,I proceeded to the cashier to pay for the whisper filter I was buying ,I asked the cashier (712914) why I couldn’t buy goldfish and he said” he didn’t know the fish dept rules, I was so embarrassed in front of all the customers in line i didn’t wait to see a manager.It seems whatever I wanted with the goldfish wasn’t none of Karen’s business I mean Renee’s business,it seems this store is racially motivated.if you are of color stay away from this one!!!

I took my beautiful long-haired yorkie in yesterday at 11:30 a.m. For a bath and trim. Yes, I gave specific instructions not to cut his hair off but to just shape it and to make sure his beard and ears remained long. That didn't happen. I called about 4:30 p.m., and he wasn't ready. I called back at 7:30 p.m., and he still wasn't ready. When I said, "Forget it," I'm coming to get him, they told me he would be ready in 15 minutes. When I got there, I was pissed; they had shaved my baby bald. I went from having my beautiful prize-winning long-haired yorkie to a raggedy rat cut. I wish I could include pictures. My poor baby is traumatized. Don't Go To Petsmart for your fur-baby's grooming.