PetSmartReviews of petsmart.com

i have taken my dog here 3 times & they never do what they are supposed to do. the 3 times i have taken her i always ask to get her nails cut & they havent done it once but still charge me for it. the recent time that i went they charged me for a full haircut when i just wanted a trim. I DO NOT RECOMMEND unless you want to waste your money on something you aren’t asking for.

Had my dog groomed at the Douglas, Ga Petsmart! Question? How do I know if I’m getting the service I’m paying for? Always a different groomer, every month. Never has anyone ever went over what service was given. She didn’t get her bandana I paid for, even when mentioning it to the groomer. Petty, I know…but! Mentioned to the manager on duty my concern about service provided. He said they are supposed to have gone over all that in the back. Told him that didn’t happen, didn’t seem to care. Again, may sound petty, but $56 a month deserves a little better customer service.

I love being able to find so man things but the associates seem to think they know more than my vet or any other expert, it’s annoying to be told I’m wrong about everything , like fish tank size , temperature a certain fish likes or what kind of food to feed my dog etc. Like I pay a lot of $$$ to a 5* vet and I will follow their advice not some 20 yr old enthusiast who’s taken a few classes at work . My point is managers should be pushing good customer service to staff and reprimanding a staff member who thinks it’s ok to be-little a customer’s question or comment. Every time I go in and ask or say anything I get treated like poop by some blue haired fattie .I’ll be shopping elsewhere .

I WAS a Loyal Customer PetSmart located at 13150 Middlebelt Rd., Livonia, MI 48150. After the pandemic as businesses began to openly, slowly, I made an online appointment for my 25lb She-Poo and my 105lb Great Dane/Mountain dog mix. The groomer was Jordan, someone I had never used before. My She-poo normally takes about 3 1/2 hours with the groomer. I was contacted within 2 hours advising that I needed to pick up my dog. I was not told the reason why. I arrived to find Jordan with my small dog. She indicated that my dog's nose area had been nicked because of the (age) bumps on her face. My dog's face had some blood on it. I was obviously not happy to say the least but I accepted the service being free as compensation. Consequently, my next online appointment was NOT with Jordan. On this occasion, I picked up my dog to AGAIN see her with Jordan. This time, my dog's ears and face area had not been groomed properly (there was matting on her ears). This time, I made a complaint with a manager and was awarded a refund. I then demanded that Jordan NOT be allowed to touch either of my dogs again!! I was then restricted from making online appointments. I was told that when an online groomer is not available for an appointment date/time, the client is reassigned to another groomer (and this without contacting the client). I called to make an appointment for my dogs in October 2023 and was told my account was locked out and could only be opened by a manager. I would have to wait to speak with a manager to make an appointment (total inconvenience!!!). I contacted them again today, November 9, 2023, in an attempt to make an appointment with David (whom I had used prior) and was told he no longer wanted to groom my dogs.....?? I have been a loyal customer with PetSmart for over 20 years. I have used their grooming services for at least 13 years and this is what my loyalty gets me??? No thanks!!! PetSmart, You are NOT the only pet supply/groomer establishment out here!!!!

The Petsmart location on Middlebelt Rd. in Livonia is great! Prices are good and the people are friendly. However, the store on Haggerty Rd. Is another story. Went there 2 weeks ago and the person who checked me out was just a crabby old lady. Why work in such an environment if you don’t enjoy it? She needs to look for another job. Won’t go there again!

Customer service in grooming is lackluster. They act like I owe them

Have been going to petsmart aurora for years and always had one groomer who did great w my big guy. He is a sensitive pup. Never had issues with sanitary trims, or paw trimming, but he never liked nail clipping. The former groomer there always managed to deal with these issues. Lately though, without that groomer, sanitary trims, gland expressions, nail trims and paw shaves are over looked by staff. I had my dog picked up by a friend, and had to bring my dog BACK to take care of these issues. Please train all of your groomers, Petsmart. It was included and paid for in my package. NOT an extra.

There was a sign onthe temptation for 3 for 11.87 when I had a store manager went to look they told the sign down try to say I didn't see but they lose all my treat buying There I would rather go to Walmart or Kroger now so,!! WATCH OUT FOR CROOKED MANGER AT THE OPELIKA ALABAMA STORE IN TIGERTOWN