PetSmartReviews of petsmart.com

PetSmart on I-10 east freeway 5941 east Sam Houston parkway N Houston Tx 7749 Placed an order for a 10 gallon tank because my husband wanted a juvenile bearded dragon get to the store the manager that was in duty was Lucy so we get to talking we tell her that we want the tank for a juvenile bearded dragon so she tells us that you can not adopt a juvenile bearded dragon unless you get a 20 to 40 gallon tanks and you can not put a bearded dragon in a glass tank so where am I suppose to put the dragon in because all pet smart has is glass tanks she said that she started with a 40 and her bearded dragon is 7 years old okay but in pet smart pamphlet it says the ideal tank for a juvenile bearded dragon is a 10 gallon so this means that PetSmart is either misinforming customers on tanks for bearded dragons or for any reptiles and if you can’t put a a bearded dragon in a glass tank then why does pet smart sells glass tanks also why does pet smart sells 10 gallon starter tanks for juveniles bearded dragons make it make sense PetSmart or PetSmart needs to retrain thier employees so they can be on the page because prior to this two other employees told us the ideal tank for juvenile bearded dragon was a 10 gallon and we have done so much research the one that really knows her stuff is Felicia that girl knows her stuff the and on top of that the manager was upset because she didn’t want to get proven wrong so also this means the pamphlet that PetSmart has in thier store is not correct according to the manager Lucy A 10-gallon tank is considered the ideal size for a juvenile bearded dragon, as it provides enough space for them to move around comfortably while they are still growing. Key points about a 10-gallon tank for a juvenile bearded dragon: Suitable for young dragons: This size is appropriate for a young bearded dragon until it reaches about 4-5 inches in length, at which point it will need to be moved to a larger tank. Important to upgrade: As the dragon grows, you should plan to move it to a larger tank, with adult bearded dragons typically requiring a minimum of 40 gallons. Proper setup is key: Even in a 10-gallon tank, ensure you provide essential elements like a basking spot, hiding area, climbing branches, and a shallow water dish. Get it together PetSmart and retain your managers and employees so they all can be on the same page

I placed an order about 10 minites bedore the store closes and figured I can pick it up since I was close. The store supervisor Vanessa was rude and unprofessional. She told me “you just placed the order 15minutes ago. You need to wait for an email” and proceeded to NOT help me. After she DIDNT look in the back stock and told me they were out, purchased another grinder that WAS in stock and she needed to unlock it from the box. She continued to tell me how wrong I was because they were closing. I asked for the corporate number she shoved the store managers business card in my hand and almost hit me with the door trying to lock it behind me. And the KICKER IS, 5 minutes later, I get a notification that my order was ready for pickup. Vanessa does NOT need to work in customers service if she does not like to service customers!!!!! ABSOLUTELY unacceptable.

Don’t try calling, not possible to get through to anyone after spending numerous phone calls being put on hold and nobody returning back on the phone call I finally gave up. Save your time and don’t bother.

Hi, very unpleasant. Very bad attitude, the girl who is going to serve my dog ​​never arrives on time, very bad attitude of the one who was there, I don't care about losing a client because they have many, but they have many complaints.ooo and the manager sitting in her office looking at her phone and not caring at all this happened at the Kerney PetSmart

Very unprofessional…do not recommend..

It's a terrible experience. I ordered auto-ship orders and only to noticed that there was an additional unauthorized order placed by the website next morning, charging me another visa card that I have not been using for a long time. I called to cancel the order, only being told that it is not possible and I had to return them to the store myself. I decleared that's not acceptable and they simply say there's nothing they can do. They have no one they can call to help me cancel the order. I don't even find a phone number to complain. Worst shopping and customer service experience.

My husband and I are seniors. We are on a fixed income. They charge $450. For x-rays...$67. For an office visit and way to much for medication. We asked if we could pay ½ now and ½ on Friday of $580. And they said no take the dog in Friday then we will not see her today. She had a head injury...they wanted to wait till Friday. BANFIELD is only in it for the money they do not care about your pet at all. Just money they have $ signs in their eyes and vets who do not know nothing. They say our other dog has a skin allergy when he was bitten by chiggers. They have a revolving door of vets...you never see the same one twice. The front office staff, the one who wears the false eyelashes...she is rude! She has a rude mouth and she should be looking for another job! When I approched her on Oct. 15th to ask her a question, it was like I was disturbing her. I got dirty looks from her bat like false eyelashes...it is terrible how management doesn't care what they are hiring. Customer service, vet experience, and cost disgusting! The other vets office we went to charges $40. For the office visit, and $225. For the xray. Petsmarts Banfield are robbers and donot care about your sweet furry family member. Imagine our dog has a head injury and they refused her because of monies...DONOT BRING YOUR PETS HERE!!

your here to see if petsmart is worth it for grooming ??????? been dealing with petjunk for 15 + years . and they did a good job up to the last 2 or 3 years . cj boarder collie has been 3 times always vaccinated ( policy ) i had to prove he was up to date , i brought his certificate on the date of his booked spa day , as i walked in groomer saloon i forgot his certificate in the truck i am slightly disabled / plus cj has 4 acres to run ... so we really do not go for walks ( no need right ) needless to say he isn't use to walking or a leach i asked the piece of rent working there to hold his leach while i get the paperwork , they refused ...... what ???? i would have taken 1 minute . as to 2 ~ 3 minutes . due to there stupidity an argument started . the rental employee said i dont like your attituded , verbal retaliation was in order :) myself and cj are barred from all petsmart locations in ontario . this is what happens when you give the uneducated a gram of authority ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ readers !!!!!! you need toys go to amazon want to wash your pup go to a dog wash station