PetSmartReviews of petsmart.com

I placed an order on the PetSmart website, and had a Same Day Delivery, via DoorDash. My order arrived without the receipt. It always comes with a 8.5×11 inch receipt, affixed with a large sticker. The receipt had been forcefully removed, and only the top of the sticker was on two products. I contacted the store, and the woman I spoke with could not comprehend what I just stated. She asked for my order number, just to state it "should/usually" have/has a sticker...and that was her extent of helping me. I submitted a complaint, and the representative ignored everything I stated about the receipt being missing, and my concern about my personal information being in the wrong hands. The representative provided a scripted response, of how to retrieve the receipt in the app. Again, I stated that was not the issue, and to have a supervisor contact me. The same representative replied again, with the same script. Now, I was intentionally being gaslit. I submitted a second complaint, and no follow-up was received. I provided a survey, of the negative experience, and scripting. If something fraudulent does happen down the line, at least I have a point of origin. Nevertheless, I am still uncomfortable with the fact a stranger has the names of members of my household, my phone number, last four digits of the card, and the order number, with a description. PetSmart, you never cease to fail me. You did not want to help.

Online order for $192 shorted. 10 boxes of cat food paid for. Received 9 in the box, no "short" notice, no invoice adjustment. As my last online order was also short, I videoed opening this one. I have now filed a complaint and will await a response, if any. As this is the second in five orders where I have been shorted, I am wondering if it is more than simple incompetence of shelf pickers (or robots). This review will be taken down if I receive an apology and a refund. If you are reading it, it means they chose not to resolve the issue. I would be very interested to know if this is a common occurrence ad there might be a class action lawyer.

PetSmart 13764 W. bell rd. Surprise, AZ 85374 Is it customary to be sitting on a chair on their personal cell, staring at me for a second, gets up comes to me saying "can you get your dog away from the cat cages" and just walks away ? My dog wasn't harassing the cats. Then walking out I was looking at the groomer area for a minute (yes, I was just standing there taking my time) lady comes out(kinda "authorization" like, I was bothering her" vibes. And I said I'm just looking at the prices, she said "You can see them online " in a rude way and she walks away very fast. Like,,, dang .ok . Obviously they don't want customers. That's cool with me, I'll go to another. Y'all acting like you got so much business, you don't need my $ . Cool .

"Roadie-" Customers should be warned in case they needed a product for their pet's health that it will be shipped with Roadie instead of a reliablef carrier. You will be awaiting the package with no way to track it, only "Expired" listed. You then have to decipher broken english to try and get the order refunded. PetSmart is Smart to eliminate leaving reviews on standard platforms like Google.

I paid $72 plus $20 tip for the worst grooming I’ve ever experienced across all the dogs I’ve had throughout the years dealing with PetSmart. He came back with an obvious unwashed face full of eye buggers. He yelped when I tried to inspect his nails so I’ll have to wait. They are still longer than they should be. No style or perfume. This was my first visit to the Surprise AZ Grand location and will never go back. It’s clear there’s no pride in their work or skills there. I won’t call out the specific groomer, but my dog and I are traumatized. He won’t leave my side which is a first after leaving grooming. I would highly recommend avoiding this location for grooming services unless all you care about is a half-washed dog. Do better PetSmart.

Don't use autoship unless you want to wait a week for your food. First autoship shipped the same day so you would think they'd all be the same but no. There is no way of cancelling it either. Terrible customer service for online orders. I've had to buy 2 small bags while I'm waiting for my autoship to arrive.

Honestly I would give you 0 stars, but I can’t. Yesterday my mom took me and my sister there to buy pets separately for us. We got there at 3 something in the evening, one of the workers that was there kept lecturing us and telling us to buy a tank and a cage that was over $100, something we couldn’t have afforded. I wanted a black angel fish that was only $11.99, he told my mom she had to get a 50 gallon tank, but it would only grow up to 6 inches. He also said we couldn’t put the fish in the tank in the same day, but my mom did it and it didn’t kill the fish. Also, we noticed a fish and a frog dead, not to mention that 2 fish tanks with multiple separate fishes in them were dirty. They do not care about animals lives, they just want your money and to spread lies.

Genuinely so aggravated at the fact that no one in the store or on the phone knows how to handle an online order. If you cant handle getting and making an order for one thing what can you do. seriously so frustrating that they wanted me to wait 4 hours for an order i had already waited 2 hours for. not only that but the in person staff was rude and ignored the problem and instead of trying to problem solve they made me figure it out on my own.