PetSmartReviews of petsmart.com

Unreliable staff. Call offs all the time and they will cancel or reschedule dog baths. Also, ordered dog food online. 3 hours later I still had t heard anything. Went to the store and they said it takes 2 hours. They had it in the system. But noone bothered to pull it. They were not busy st all. Sawmill Rd Petsmart Dublin, Ohio

Rude, arrogant, condescending employees. I understand that they are trained to ask what type fish you have in your aquarium, size of tank, etc. however the clerk refused to stop when I said I had over 50 years experience with tropical fish and I knew what I was doing. I walked out, went elsewhere to get the fish I wanted and I’ll never shop at PetSmart again.

Every single time I buy fish from PetSmart the fish are contaminated with parasites I have lost many fish over a couple of years because these fish are contaminated with parasites. I treat my fish tank for parasites after losing some fish before the treatment everything's fine after the treatment and then once I buy fish from PetSmart my fish tank is contaminated again killing fish I've already bought a long while back. Why is the PetSmart in D'Iberville Mississippi not treating the fish for being contaminated with parasites I'm not going to buy any more fish from PetSmart because of this I've spent so much money treating my tank over and over again and losing fish that I had bought that were healthy I'm never going to buy fish for PetSmart again because of this.

Don’t waste your time here. I purchased 2 levels of classes for my dog in a bundle in December. It is not March and they have pushed back the start date for the first class 4 times now. I was not alerted one of the times, showed up, and the trainer that they had originally scheduled me with, Jo, was extremely rude. I tried to get a refund of my money by calling the manager of Petsmart, she refused unless I came in and spoke to the trainer that was assigned to me. I told her I didn’t want to have contact with her and she let me know that’s the only way she would issue a refund. I tried calling HQ in Texas to get them to issue a refund and they refused. Do not give them your business. I’m now out hundreds of dollars and I’ve been treated extremely poorly.

Pet Parents Beware of boarding your dog at Petsmart in Saugus, MA. This is how I found my dog ….and even after I already tried to clean him up on the spot in the store. I picked up my poor little guy tonight, a night earlier than I had planned, giving them only 10 minutes notice. I was becoming more concerned about PetSmart in recent years regarding general quality of care in both the pet hotel and grooming as well. This time when I dropped my dog off, they told me they no longer have someone over night. It’s been that way for over a year. They never informed me of that the last time he was there. So, from 9 pm till the next morning when they open, no one is caring for them. My dog was filled with urine and chunks of hard feces. The girl had a nerve to brush it off by telling me she found him that way this morning. She said he was sitting in his feces and they tried to clean him. She continued to say they had tried to bring him to the groomers, but then made some excuse. It was 9:00 pm when I picked him up. My dog was also filled with urine, even on the top of the base of his tail, high up on his body and no where that his own urine should reach. She then handed me the bill. Worst part is God only knows how long he was really like that. I’m sure from how hard, stuck and dried the feces was and how much of it, It was more than just since this morning. Not even bathing him in water got it out, I had to cut out the chunks. I originally scheduled for him to get a bath the final morning I was going to be picking him up, I would’ve never known how much he was neglected. On top of it, I would’ve even been charged for the bath. I asked to see a manager and told him I had concerns when I dropped him off and how upsetting this was that my dog sat in feces and urine. He said no boarding places have staff always present. Even if that’s true..I am sure not all places neglect dogs like this though Certainly, I’m sure it’s not regular practice to leave dogs filthy with their urine and pieces of feces on them through the rest of the day and night. They were going to leave my dog like that through the night again had I not picked him up early. Again, I would’ve never known after the scheduled bath the next morning if I didn’t pick him up early. The manager was unapologetic, not anything like you would expect from a manager. The level of neglect warranted at least sincere concern and a lot more accountability. I refused to pay. He responded that it was fine that I did not pay. but that I wouldn’t be able to have my dog stay at the pet hotel again. Are you kidding? Trust me, you could not pay me to let you take care of my dog ever again. Because of the manager’s reaction, I will also never make a purchase online or in another Petsmart, ever again. The final icing on the cake, I tried to call corporate today and explained everything, but they just allow you to file a complaint with the Saugus Store, so the same people that told me they refused to provide “ME” with any service agsin. Customer care number heard about the details and level of neglect and still did not bump it up, so concerning. Come to find out the head manager of the store that was supposed to call me to follow-up was the same person, but he didn’t even call, he had the hotel manager call. The head manager who didn’t take responsibility or seemed to care. The woman who called me was nice, but said that my dog wouldn’t let them clean him. You are a dog facility with a grooming department and he is a small dog who doesn’t bite. Your staff is not trained well enough then if that’s an excuse to let dried feces and even urine as far up on top of his body stay on a dog until he gets groomed the final day. I’m sure I wouldn’t have seen any feces or urine on him the next day if I had picked him when originally scheduled after a bath. Thank God I didn’t. Shame on Corporate too, then. This is actual state report level of concerns. All the more eye opening when I found a review from a year ago from another woman who reported finding her dog with dried feces, and even dried vomit, on her dog. Horrified with PetSmart.

I was totally shocked at what I found out today. I had been looking to find Bright Mind Proplan dog food that my vet recommended for my senior dog. She didn't like it so I returned it to Petsmart, the only store I could find it at. When I returned it I asked if they donated returned product to rescues. She told me no, they just dispose of it! A multi billion dollar corporation just throws out perfectly good product instead of helping animals in need! So let's all understand this.... An American Corporation that is supposed to be in the business of helping animals, and loving animals, would rather throw thier products in the garbage then help animals and rescues in need! Not only because they are an American Company will I never shop there again but I think we all need to get the word out as to Petsmart's lack of compassion to animals in need! I am completely appalled by this! This just tells me that it has nothing to do with the animal, just the bottom line

Updating my previous review for your Havey, LA store location on Manhatten Blvd.. Staff is friendly. Store is kept clean. However it was sad to see how the sick animals were kept. They were sitting out at the checkout counter in dirty cages. One poor hamster was covered in fecies. All containers with the sick critters were dirty. No bedding, no hide. Just sitting in dirty containers. The girl moving the sick critters was just stacking their containers carelessly with what appeared to be no concern for their safety. Wish you would take better care of your animals. Just because they're sick doesn't mean you should treat them poorly. UPDATE 2/22/2025 Went in today and noticed this location keeps their Beta fish in FILTHY conditions. While in there it appeared they were pulling the dirty containers and putting NEW fish containers out. So are you cleaning or throwing them away? This isn't the first time I saw mistreatments of the animals at this location. Who can I call to report animal neglect/abuse at this store? Looking into this now to report this location. This is sick and disgusting!

Had the most horrible experience at the Pet Smart at Na’ Drive. I was sick with Covid and cancelled my apt the night before. The dogs went 6 more times after that, l had no issue. when l called to book again, l had a manager talk with me with very poor customer service. He said they couldn’t take my dogs because l had cancelled in the past, l was sick. I will be reporting the rudeness and how horrible the customer service is. l will be contacting the business Beau. People cancel dr apt and hair apts at the last minute because life happens people get sick. I am going to tell all my friends and family about this poor service and how people need to go to other dog grooming place. I would spend at least $1000 for food, treats. My dogs were always anxious there anyway so it a good sign,